Sr. Executive- CRM

Job Title*: - Customer Service
Representative
*Department*: CRM
*Reports to: * Head of Sales
*Location*: Bangalore
*Experience*: Minimum 10+ years in customer service
*Industry Experience*: Not mandatory
*Summary*:
We are seeking a highly skilled Customer Service Representative to lead our
team of Customer Relationship Executives. The ideal candidate is passionate
about customer experience and satisfaction. You will be the first point of
contact for our clients and play a crucial role in maintaining high levels of
customer happiness.
Key Responsibilities:
1. Team Leadership: Lead a team of Customer Relationship Executives,
providing them with guidance and coaching to ensure optimal performance.
2. Collection of Payments: Responsible for billing and generating receipts
for payments, ensuring all financial transactions are accurate and timely.
3. Coordinating Snag Resolutions: Act as the liaison between the customer
and internal teams to resolve any issues or ‘snags’ in a timely and effective
manner.
4. Stakeholder Coordination: Coordinate customer interactions with various
internal departments, ensuring smooth communication and prompt issue
resolution.
5. Customer Satisfaction: Ensure high levels of customer satisfaction
through excellent service, including handling complaints, providing appropriate
solutions, and following up to ensure resolution.
6. Status Updates: Keep customers informed on the status of their orders,
providing timely and accurate updates.
Skills and Qualifications:
• Minimum 10 years of experience in customer service.
• Proven experience in team leadership.
• Exceptional communication skills, both verbal and written.
• Strong organizational and multitasking skills.
• Ability to work well under pressure and meet deadlines.
• Proficiency in MS Office Suite.
• A strong passion for customer satisfaction and experience.

Experience
3 - 5 Years

Employment type
Permanent

Work arrangement
No