Customer Care Executive

Company Description eClerx is a productized services company that combines skilled people, advanced technology, and deep domain expertise to help clients achieve strong business outcomes. The company focuses on delivering high-quality technology, data analytics, and process management services across diverse industries. Its mission is to set the benchmark for client service and success, consistently aiming to exceed client expectations. With a vision to be the innovation partner of choice, eClerx offers opportunities for team members to work on impactful projects and contribute to continuous improvement.
Role Description The Customer Care Executive role is a full-time, on-site position based in Chandigarh. In this role, the team member will handle incoming customer inquiries via phone, email, or chat, providing timely and accurate responses to resolve issues and answer questions. The responsibilities include maintaining high levels of customer satisfaction, documenting interactions in internal systems, and following established processes and scripts where appropriate. The Customer Care Executive will collaborate with internal teams to escalate complex issues, support service improvements, and may identify opportunities for cross-selling or up-selling services where relevant. The role also involves meeting performance targets, adhering to quality standards, and contributing to a professional and customer-focused environment.
Qualifications
Candidates should possess strong Customer Support, Customer Service, and Customer Satisfaction skills to manage and resolve customer interactions effectively.
Candidates should possess clear and professional Communication skills, including active listening and concise verbal and written communication.
Candidates should possess Sales-related skills, such as identifying customer needs and presenting suitable products or services when appropriate.
Relevant experience in a customer-facing or call center environment is beneficial.
Ability to work in a structured, target-driven setting with good time management and problem-solving skills.
Comfort with computer-based tools, CRM systems, and basic data entry.
A high school diploma or equivalent is required; a bachelor’s degree in any discipline is an advantage.

Work arrangement
No