Operations Team Manager Vice President

Join us as a Customer Service & Operations Team Lead
As Customer Service & Operations Team Lead, you’ll be responsible for the day-to-day effective delivery of Japan Operations, with primary responsibility for Currencies Operations.
You’ll manage and develop a small local team while ensuring strong operational performance, risk management and service delivery across FX, Fixed Income and Rates.
What you'll do
In this role, you’ll work closely with the business and regional partners to deliver a reliable and well-controlled Operations service for Japan.
Manage, coach and develop the Japan Operations team, setting priorities and supporting effective performance
Oversee Currencies Operations, including domestic settlement, cash management, Customer Asset Segregation, collateral and safekeeping
Ensure transactions, payments, settlements, reconciliations and client requests are completed accurately and within required cut-offs
Provide operational support across Fixed Income and Rates, helping maintain appropriate cross-coverage and resilience within the team
Resolve operational exceptions, settlement issues and complex investigations, escalating where appropriate
Oversee the onboarding of new clients, products and sub-funds, and support ongoing client requirements.
Maintain effective operational controls and ensure activities are performed in line with procedures and relevant Japanese regulatory requirements
Partner with Front Office, COO, Risk, Compliance, Technology, regional and global Operations teams, and external service providers
Drive process improvements that strengthen controls, simplify activities and reduce manual processes
Support new business, regulatory and technology change, ensuring Japan Operations is ready for implementation
The skills you'll need
You’ll be an experienced financial markets Operations professional with the leadership skills and technical knowledge to operate effectively in a hands-on environment.
Strong banking or financial markets Operations experience in Japan
Strong knowledge of FX Operations, including settlements, payments, cash management and associated controls
Good understanding of Fixed Income and Rates products and their operational lifecycle
Experience managing or supervising a team, with the ability to coach and develop others
Good knowledge of Japanese financial-market infrastructure, settlement practices and relevant regulatory requirements
Strong operational risk, control and problem-solving capabilities
Confidence working with stakeholders across Front Office, COO, Operations and other functions at local, APAC and global levels
Strong client and service orientation, with sound judgement and attention to detail
Business-level fluency in Japanese and English, both written and spoken
Hours
37.5
Job Posting Closing Date:
08/11/2026