Supervisor, Box Office (Part-Time/Seasonal)

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE’s portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL’s Washington Capitals, NBA’s Washington Wizards, WNBA’s Washington Mystics, NBA G League’s Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.
Rooted in the nation’s capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.
Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.
Position Overview:
Supervisor, Box Office is responsible for supervising our Ticket Sellers and also providing customer service to all EagleBank Arena (EBA) guests. This position will provide event knowledge, process ticket transactions, and provide general building information for the current event season.
Are you customer service oriented, tech savvy, professional, and enjoy working on a team? We'd love to hear from you!
Responsibilities:
Answer questions pertaining to ticketing for upcoming events.
Use Ticketmaster software system to sell tickets, process payment, and deliver mobile tickets.
Provide technical support with mobile ticketing, walking customers through how to access their tickets.
Answer general questions about the venue including entrances, concession options, restrooms, and parking.
Assist customers in need of accessible seating, explaining their seating options and how to navigate through the venue.
Other duties as assigned.
Minimum Qualifications:
High school diploma or GED.
Experience providing outstanding customer service, cash handling, and able to work in a dynamic and fast paced environment.
Bilingual and multi-lingual applicants are strongly encouraged to apply.
Strong interpersonal, written, and verbal communication skills.
Good problem-solving skills and the ability to work as a team member.
Must be 18 years of age or older.
Flexibility to work evenings, weekend, and holidays as needed.
Pay Rate: $21.65 USD/hour.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.