Branch Manager- Lake Norden

Branch Manager
Supervisor: Market President-Volga Prepared by: Laura Schwarz, HR Director
Location: Lake Norden (travel as needed) Approved by: John Heylens, Market President
Grade: Full-Time; Exempt Origination Date: June 3, 2026
Core Schedule: Monday-Friday Revision Date: October 10, 2026
The Branch Manager will lead the overall operations, performance, and growth of the Lake Norden branch, providing strategic direction and hands-on management of staff, customer relationships, and financial results. This role oversees retail and lending functions, including originating and managing a variety of loan types, while ensuring sound credit decisions and compliance with bank policies. The Branch Manager will also drive business development, develop employees, and represent the bank in the community while supporting the organization’s goals, mission, and values.
The responsibilities listed below represent an overview of the position; additional duties may be assigned as business needs evolve.
Key Responsibilities:
Work with Human Resources to recruit, identify, and attract qualified candidates and actively participate in the hiring and selection process. Carry out clear performance standards, conduct regular performance evaluations, and manage compensation in alignment with the bank’s salary administration program in conjunction with Human Resources.
Provides overall leadership and direction for the Lake Norden branch, ensuring efficient daily operations of a full-service location. Oversee all retail banking functions, including teller services, deposit operations, and consumer lending, while delegating responsibilities and managing staff performance.
Establishes department and branch goals aligned with the bank’s strategic objectives. Collaborates with the Market President to develop annual budgets, sales goals, and performance targets and shares accountability for achieving financial results, customer satisfaction, and minimizing operational losses.
Leads business development efforts by actively calling on customers, prospecting for new relationships, and strengthening existing ones. Drives growth through in-branch sales initiatives, campaigns, and community involvement that support long-term profitability and align with the bank’s mission.
Originates, analyzes, underwrites, and services a variety of loan types, including agricultural, commercial, and consumer loans. Interviews applicants to assess financial needs, evaluates creditworthiness and risk, verifies application data, and establishes appropriate loan terms in compliance with bank policies and guidelines. Makes appropriate referrals to residential mortgage department.
Makes credit decisions within assigned lending authority and presents or recommends loans to the credit committee when appropriate. Negotiates loan terms, oversees loan participations with other creditors, and ensures timely and accurate loan disbursement.
Performs ongoing portfolio management by maintaining current credit files, monitoring loan performance, and ensuring compliance with lending policies and objectives. Conducts financial analysis, reviews operating statements, and performs on-site visits to evaluate collateral, borrower operations, and management capability.
Provides guidance to customers by reviewing financial needs and recommending appropriate loan and banking solutions. Ensures high-quality service delivery and strengthens customer relationships through regular communication and support.
Leads, coaches, and develops staff by ensuring comprehensive training in customer service, sales, operations, and bank products and services. Fosters a culture of teamwork, high employee morale, accountability, and exceptional service quality.
Promotes and models the bank’s core values, mission, and purpose while cultivating a strong service culture and positive work environment. Collaborates with department leaders to ensure alignment, effective communication, and operational success.
Participates in community and business development activities to enhance the bank’s reputation, identify new prospects, and strengthen community relationships. Ensures compliance with all applicable regulations, including Community Reinvestment Act (CRA) requirements.
Complete all relevant and required training in a timely manner.
Compliance Responsibilities:
Ensure all activities comply with federal and state regulations, including Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), Equal Credit Opportunity Act (ECOA), and other applicable lending laws as needed in role.
Adhere to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Customer Identification Program (CIP) requirements as needed.
Maintain confidentiality of customer information and follow all privacy and security guidelines.
Follow internal policies, procedures, and secondary market guidelines for loan processing and documentation.
Required Skills/Abilities:
Communication: Demonstrates effective verbal and written communication skills.
Relationship Building: Works collaboratively across departments and fosters strong relationships with staff, customers, and vendors.
Customer Focus: Provides exceptional customer service.
Teamwork: Thrives in a collaborative environment and contributes to team success. Able to work effectively within a small team or with external partners.
Planning and Organization: Applies solid problem-solving and decision-making skills while completing tasks accurately. Prioritizes work and adapts to shifting demands with minimal supervision.
Adaptability: Embraces change by incorporating new ideas, processes, and procedures while maintaining a positive attitude.
Accountability: Assumes responsibility for tasks, makes independent decisions, and demonstrates reliability.
Critical Thinking: Identifies problems, evaluates information for accuracy and relevance, and uses sound judgment to develop and recommend solutions.
Technology: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) for administrative and reporting tasks.
Physical Requirements:
Intermittently remain in a stationary position for extended periods of time and occasionally move objects weighing up to 25 pounds. Work is performed in a standard office environment with minimal noise.
Supervisory Responsibilities:
This job will oversee the Lake Norden bank employees.
Education and Experience:
Bachelor’s degree in business, finance, or a related field or equivalent required. Minimum of 3 years of experience in loan operations, loan processing, or a related banking function required, or an equivalent combination of education and experience.
License/Membership Requirements:
This job does not have any license or membership requirements.

Employment type
Full-Time

Work arrangement
No