Immediate Hiring || Medical Billing Team Lead (Voice) - Chennai

Immediate Hiring for US Healthcare || AR Medical Billing Team Lead(Voice) || Chennai Location
Location: Chennai
Shift - US Shift
Experience - 5 to 8 years
Designation - Team Lead
Role Summary:
Apply healthcare RCM expertise to ensure work is completed accurately, identify root causes of recurring denial issues, and support continuous improvement using operational reporting.
RESPONSIBILITIES:
Responsible for the day-to-day management of 7- 25 front level employees
Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
Analyze healthcare RCM performance data to identify trends in AR calling outcomes and denial patterns
Own AR calling and denial management workflows for complex cases, ensuring timely and accurate completion
Review denial reasons, supporting documentation, and process steps to determine corrective actions
Coordinate with internal stakeholders to resolve issues, reduce delays, and minimize rework
Identify root causes for recurring denial themes and recommend process improvements
Report on operational metrics and escalation trends for performance tracking
Use AI-enabled assistance (summarization, anomaly detection) to improve speed and consistency
Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
Assist with attendance documentation, weekly timesheet validation and schedule adherence.
Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
Timely response to mails
SKILLS AND COMPETENCIES
Microsoft Office (Excel and PPT Preferred)
High proficiency in communication (Written and spoken)
Focuses on delivering a positive customer experience
Proven leadership experience. Should be a team player.
Understanding of RCM concepts (claims workflow, denial drivers, resolution steps)
Experience with SOPs and quality standards
Ability to analyze trends and recommend improvements
Strong communication and stakeholder coordination skills
FORMAL EDUCATION AND EXPERIENCE
Bachelors degree in any stream and progressive work experience in Healthcare RCM
5-8 years of overall experience
Note:
Looking for candidate with an immediate to 45-day notice period.
Candidates must have complete set of relieving/Experience letters from all previous employers.
Interested Candidate please fill in the below Link:
AR Team Lead – Fill out form

Work arrangement
No