Locomotive Diagnostic Specialist

Locomotive Diagnostic Specialist (Global Performance Optimization Center) – Erie, PA or Fort Worth, TX
Who will you be working with?
Wabtec Diagnostic Specialists are deep knowledge experts on the mechanical operation and troubleshooting of our locomotive fleets. These employees staff our 24x7/365 Global Performance Optimization Centers (GPOCs) and work as part of a high performing, fast paced, and valuable team of technical professionals.
Positions on the GPOC team span multiple career levels and associated pay bands. Each level is commensurate with a combination of education, experience, and knowledge that can be gained from time on the GPOC team, from roles on other Wabtec/Field Services teams, or even from outside the company entirely.
Applicants are evaluated against the minimum required levels of knowledge, experience, and education for each level and placed at the corresponding grade when they join the team. Team members enjoy a clearly defined learning and career path as they are routinely evaluated for potential promotion to the next commensurate level as their experience and expertise increase.
While the job description may encompass similar tasks at each level, the level of expected proficiency at each task increases as team members promote from one grade to the next. Team members can also look forward to the opportunity to participate in special projects, in addition to their daily duties, as their knowledge base and experience increase over time.
How will you make a difference?
As a member of the Global Performance Optimization Center team, you will have the opportunity to remotely monitor and help troubleshooting of some of the more complex issues our customers and field services employees encounter – providing broad exposure to a wide range of customers and products.
We employ cutting-edge technology and advanced analytics for remote monitoring and diagnostic analysis of our locomotive fleets, all of which will be at your fingertips to help our customers keep their locomotives operating at optimal levels.
What do we want to know about you?
Undergraduate degree, preferably in a technical discipline
OR a high school diploma/GED + a minimum of 4 years’ relevant professional work experience in a related field
Previous experience designing, repairing, troubleshooting, operating, and/or maintaining diesel engines, locomotives, or related mechanical and/or electrical systems.
An exceptionally high degree of mechanical and/or electrical aptitude
Willingness and ability to travel as needed (10%-15%) as needed
A high degree of demonstrated verbal and written communication skills and ability communicate clearly and calmly over the telephone, even in high stress situations.
A high degree of demonstrated interpersonal, influencing, and leadership skills/experience in dynamic and fast paced environments
A high level of proficiency in computer usage and the ability to manage multiple applications simultaneously
Willing and able to work various shifts with various rest days in a 7x24 team environment to meet customer demand
Proven analytical and organizational ability
The ability to maintain reliable and predictable attendance
A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal
Previous experience troubleshooting GE/Wabtec Locomotives (Dash-8/9, AC4400, EVO or PowerHaul domestic and international iterations), preferred but not required
Working knowledge of Wabtec DIGITAL products and Systems and other Wabtec adjacent locomotives products, preferred but not required
Level I Certification in Wabtec’s Advanced Locomotive Training Program, or the ability to obtain the certification within 18 months of hire (Level II highly preferred for internal candidates)
1st hand knowledge of railroad operations and maintenance practices, preferred
Six Sigma, Lean or other Quality Program certification experience, preferred
What will your typical day look like?
Collect and analyze data from GE/Wabtec locomotives located across the globe, for the purpose of expert troubleshooting of mechanical and associated systems, in a dedicated team environment (7x24 Operation).
Acquire key parameter, fault and incident data and employ software tools to formulate detailed troubleshooting recommendations.
Make direct contact with customers and field teams to ensure recommendations are properly executed and that other opportunities for service are identified.
Assist customers and field personnel in the troubleshooting of GE/Wabtec Locomotives and associated systems, via telephone and other communication methods.
Identify and drive execution of opportunities to enhance productivity and performance of RM&D and Field Service Operations.
Assist with reliability projects and identification of product deficiencies providing feedback and support to the Engineering and Service Teams.
All other duties as assigned
What about the physical demands of the job?
Daily Operations
Speaking and hearing
Typing and operating a computer
Ability to work overnight and weekend shifts as needed - team members regularly swap between day and night shifts
ISR’s (physical locomotive final inspections - when necessary) which include, but are not limited to:
Walking up and down stairs
Working in a non-climate-controlled environment
Climbing on/off of locomotives
Wearing all required personal protective gear (hardhat, steel toe boots, ear plugs, eye protection) throughout the day

Employment type
Full-time

Work arrangement
No