Solutions Engineer

Job Description
We’re looking for a Solutions Engineer to join our growing team and serve as the technical bridge between our CAD/CAM product and the custom manufacturers who depend on it. You’ll partner closely with Sales to bring the power of CAD/CAM-driven manufacturing to life for prospects and customers, while also connecting the dots to the broader INNERGY suite of solutions.
This role sits at the intersection of design, engineering, and production. You’ll translate complex technical capabilities into clear, real-world outcomes that help custom millwork shops understand how CAD/CAM can transform their workflows from design through CNC output. If you’ve lived in the world of millwork, cabinetry, or custom manufacturing and love helping others see the “aha moment,” this role is made for you.
This is a fully remote role, and candidates can be based anywhere across North America.
What You’ll Do
Partner with Sales to own the technical pre-sales cycle for CAD/CAM, from discovery through close, including articulating how CAD/CAM fits within the broader INNERGY ecosystem
Lead tailored product demonstrations that showcase CAD-based design, engineering, and manufacturing workflows, making complex capabilities feel intuitive and tangible for prospects
Translate customer requirements into scalable CAD/CAM solutions (libraries, automation, production outputs)
Guide prospects through how CAD/CAM supports engineer-to-order and custom manufacturing environments
Support technical validations, proof-of-concepts, and complex deal cycles
Collaborate with Product and Engineering to align customer needs with product capabilities
Serve as the voice of the customer internally, channeling feedback on trends, gaps, and opportunities to Product, Engineering, and Sales leadership
Continuously refine demo environments, including libraries, renderings, and manufacturing outputs
Represent INNERGY at industry trade shows, conferences, and customer events (e.g., Closets Expo, Wood Pro Expo, IWF, and regional events)
Contribute to INNERGY’s education mission by supporting education sessions, webinars, and Lunch & Learn events as a subject matter expert
Background in the architectural millwork, casework, or cabinetry industry (shop floor, engineering, estimating, or production management) strongly preferred
3+ years of experience in Solutions Engineering, Sales Engineering, or technical consulting within a manufacturing software or CAD/CAM environment preferred
Natural ability to build trust and rapport quickly with shop owners, engineers, and production managers
Consultative, problem-first mindset: you ask the right questions, uncover the real bottleneck, and connect it to a practical solution
Hands-on experience with CAD/CAM software (Toolbox, libraries, post-processors) and/or other CAD/CAM-based systems
Thrives in a high-accountability, fast-moving SaaS environment. You own outcomes, not just tasks
Ability to demonstrate and explain parametric design, product libraries, and production outputs
Exceptional communication and presentation skills. You can make a CNC post-processor sound exciting to a room full of shop owners
Willingness to travel up to 25% for trade shows, customer visits, and team events

Employment type
Full-time

Work arrangement
Yes