Contact Center Advocate II - Radiology Scheduling

Contact Center Advocate II - Henry Ford Health
Job Title
Contact Center Advocate II - Radiology Scheduling
About the Department
Join the team at Henry Ford Health's West Bloomfield Hospital, a unique healthcare environment set on 80 tranquil acres. Our facility blends clinical excellence with a wellness-first approach, featuring ponds, a greenhouse, walking trails, and a demonstration kitchen. Located in one of Oakland County's most desirable communities, West Bloomfield Hospital offers a serene yet dynamic workplace where you can make a meaningful impact on patient care and experience.
Part Time
8:30 AM to 5 PM
Hybrid
Henry Ford West Bloomfield Hospital
6777 W Maple RdWest Bloomfield, MI 48322
Role Overview
As a Contact Center Advocate II, you will serve as the welcoming front door for all callers and customers across Henry Ford Health's services. Your role is critical in instilling loyalty, anticipating needs, and providing efficient, effective customer relationship management. You will handle multi-channel contacts, interact with physicians, administrators, patients, and other stakeholders, ensuring a seamless and positive experience for everyone you support.
Why Henry Ford Health
At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.
What You Will Do
Handle multi-channel contacts across all HFHS services, not limited to a specified practice group or location.
Interact with physicians, administrators, patients, and other stakeholders to provide exceptional customer service.
Act as a welcoming front door, instilling loyalty and anticipating customer needs.
Provide efficient and effective customer relationship management.
Maintain established Quality Assurance and Workforce Adherence goals.
Utilize EPIC and other HFHS applications to support outpatient clinic operations.
What You Will Need
Required Qualifications
High school diploma or G.E.D. equivalent.
Two (2) years of customer service experience.
Six (6) months experience as a Contact Center Advocate I or one year in an outpatient clinic setting utilizing HFHS applications.
Proficiency with EPIC.
Strong computer skills and working knowledge of Microsoft Office products.
Ability to communicate effectively, both verbally and in writing.
Strong listening skills and the ability to make sound decisions.
Preferred Qualifications
Associate's degree in business or related field.
Previous HFHS clinical/customer service experience.
What We Offer
At Henry Ford Health, we foster career growth through collaboration, mission-driven work, and continuous learning opportunities. Join a team where your contributions make a difference and where you can thrive in a supportive and innovative environment.
Join Our Team
Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare.
High school diploma or G.E.D. equivalent.
Two (2) years of customer service experience.
Six (6) months experience as a Contact Center Advocate I or one year in an outpatient clinic setting utilizing HFHS applications.
Proficiency with EPIC.
Strong computer skills and working knowledge of Microsoft Office products.
Ability to communicate effectively, both verbally and in writing.
Strong listening skills and the ability to make sound decisions.

Employment type
Part-time

Work arrangement
Hybrid