Operations & Administrative Coordinator

NeoWork is hiring an Operations & Administrative Coordinator to provide administrative and operational support for a professional services firm. This is a remote, independent contractor role supporting billing, invoicing, workflow processes, and team coordination during fast-paced operational cycles including tax season and extension season.
Responsibilities
Manage billing and invoicing processes end-to-end, owning accuracy, timeliness, and reconciliation
Support high-volume administrative workflows during peak operational periods including tax season and extension season
Coordinate multi-step workflow processes and ensure timely task completion across team initiatives
Maintain, update, and distribute communication templates across the team
Support client communications and coordinate team scheduling needs
Manage administrative systems and cloud-based tools, working within client-provided remote desktop environment
Proactively identify process improvements and operational bottlenecks
Escalate only critical blockers while owning routine operational decisions independently
Requirements
Proven experience in administrative or operations support within a professional services environment
Demonstrated expertise in billing and invoicing management, comfortable owning this process end-to-end
Ability to manage high-volume administrative workflows and prioritize competing deadlines during peak periods
Experience supporting multi-step workflow processes with attention to detail and timely completion
Experience maintaining and distributing communication templates across distributed teams
Comfort working within structured systems including cloud-based tools and virtual desktop environments
Demonstrated ability to absorb information once and execute independently without repeated instructions
Comfortable operating in fast-paced environments where speed and ownership are expected
Benefits
We offer health insurance for contractors
Holiday Extra Pay
The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
We prioritize the mental health of our team members and offer mental health days to support their well-being.
In addition to the base salary, performance-based incentives are provided.
There is an annual review and appraisal process in place.
There are ample opportunities for professional growth and advancement within the company.

Work arrangement
No