Project Manager

Our Business
FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.
Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.
We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey.
Key Responsibilities
Project Planning and Execution
Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues
Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans
Develop repeatable and scalable processes to improve project quality and delivery
Manage several concurrent projects of differing sizes and complexity
Build and maintain effective partnerships with key cross-functional leads
Act as the point of contact in managing all planning and implementations through heavy engagement with the client
Coordinate and report on implementations timelines, tasks, deliverables, and status’ with both internal and client project teams
Implementation of Bank Onboards
Post contract overview sessions and communication workflow mapping
Coordinate the customer support process and supporting creation of training material and articles
Contribute to the internal knowledge base so you can share lessons learned with other resources
Stay up to date on product knowledge and the functionality of product features
Monitor and Control of Processes and Project
Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to for internal and external parties
Maintains an awareness of internal processes and practices to influence the success of programs and initiatives.
Updates project timelines as tasks complete, tracking progress against milestones and highlighting where items are starting to slip
Develop repeatable and scalable processes to improve project quality and delivery
Monitor and contribute on project tasks and hours to recognize maximum revenue each month
Maintain alignment with Finance and Accounting in order to build on revenue recognition best practices
Share product feedback with Product and Engineering teams to help improve the product
Gather, document and verify customer solution requirements using detailed meeting notes, checklists & intake forms
What you need
Education: Diploma in Business Administration or equivalent
Experience: Approximately 2-3 years of Project Management Experience
Able to maintain high-quality service delivery and documentation
Self-driven, and able to work independently and with a team
1+ years of hands-on implementation experience with SaaS application
Ability to work in a fast-paced, deadline-driven start-up environment
Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly
Strong analytical skills to solve and model complex business requirements and make recommendations on best practices
Preferred Requirements
Experience with Project Management tools such as Wrike, Jira, and Confluence
Experience with Payments and API Integrations
Experience with Accounting Systems
Why Work With Us?
✨ Visionary Team, Proven Results
Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a stable foundation, allowing you to focus on building and innovating. You will benefit directly from mentorship, expand your professional network, and learn the strategic decision-making processes required to lead a global, mature technology company.
🚀 Accelerated Career Ownership & DEI Commitment
We are an emerging high-growth company, and that means your career trajectory here is accelerated. Our employees are immediately given a high level of ownership and autonomy over complex, impactful projects.
As FISPAN continues to grow, we are committed to celebrating diversity, endorsing equity, and

Employment type
Full-Time

Work arrangement
No