Supervisor, Financial Counseling

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.
Job Description:
Job Summary
Responsible for supervising daily Financial Counseling activities to support patient financial assistance programs. Provides oversight to staff by assigning workloads, monitoring performance, and ensuring accurate and timely completion of counseling activities. Ensures compliance with organizational policies, payer requirements, and regulatory standards. Supports patient-centered service delivery by resolving escalated issues and coordinating with revenue cycle, clinical, and administrative teams to reduce barriers to care.
Essential Functions
• Supervises daily workflow of financial counseling staff to ensure accuracy, timeliness, and compliance.
• Trains, mentors, and evaluates staff to support development and consistent performance.
• Assigns tasks, monitors work queues, and adjusts staffing as needed to meet service demands.
• Responds to and resolves escalated patient financial concerns, including charity care and payment plan requests.
• Ensures compliance with Medicare charity guidelines, HIPAA, and the Fair Debt Collection Practices Act.
• Assists in implementing departmental policies, procedures, and process improvements.
• Prepares reports on team performance, productivity, and quality metrics for leadership review.
• Collaborates with internal departments and external partners to address barriers to financial clearance and patient access.
• Maintains up-to-date knowledge of financial assistance programs, payer requirements, and organizational standards.
• Performs other duties as assigned.
Education Requirement: High school diploma or equivalent
Experience Requirement: 0-4 years of related/progressive experience
An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.
Certifications & Licensures: N/A
Working Conditions
A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)
B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never
C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)
D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)
E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)
F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)
G. Repetitive motion:3. Intermittent (10% - 50% of the time)
H. Working at heights above 4 feet:1. Never
I. Working in confined spaces:1. Never
J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)
K. Job-related travel:2. Occasional (< 10% of the time)
L. Loud noises:1. Never
M. Temperature extremes:1. Never
N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)
O. Radiation:1. Never
P. Burns:1. Never
Q. Cuts/Punctures:2. Occasional (< 10% of the time)
R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)
S. Recombinant DNA or viral vectors:1. Never
T. Combative/violent people:1. Never
U. Animal handling (including carcasses):1. Never
V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A
Physical Demands
This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.
Department:
Counseling
Shift:
Day (United States of America)
Time Type:
Full time
Address:
2201 Lexington Avenue
City, State:
Ashland, Kentucky