Vice President, Signature Success Plans

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Job Category
Product
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
As Vice President of Signature Success, you will own the strategy, roadmap, and business performance of Salesforce's Signature Success Plan, our highest-tier customer success offer. This role sits within Customer Success. You are accountable for making Signature a differentiated, scalable, and measurable offer that drives customer outcomes, retention, and growth for Salesforce's most strategic customers.
You will work with Product, Sales, Delivery, Marketing, Finance, and Operations. Together you will define what Signature includes, how it is delivered (expert-led engagements, and AI- and digital-enabled experiences), and how its value is proven. You will also lead the Signature product management team and set a high bar for product thinking, analytical rigor, and execution in a highly matrixed environment.
What You'll Actually Be Doing
Own the end-to-end strategy, vision, and multi-year roadmap for the Signature Success Plan, aligned to Customer Success and company goals and informed by industry and market trends in premium support, success, and services
Own the business case for Signature enhancements and P&L-level performance, including attach, renewal, retention, pricing, packaging, and offer profitability, partnering with Finance and Sales on targets without directly owning commercial quotas
Define the Signature value proposition, differentiation, and entitlements within the broader Success Plans portfolio (Standard, Premier, Signature), with clear upgrade paths
Lead the Signature operating cadence, including executive reviews, KPI and outcome reporting, and program reviews in partnership with Delivery leadership
Partner with Delivery, Sales, and Marketing leaders to bring offer enhancements to market, including enablement, positioning, sales plays, and capacity planning
Build a customer-feedback and insights engine that uses customer, field, and usage data to drive offer innovation and measure outcomes, satisfaction, and time-to-value.
Integrate adoption signals, health scores, and risk insights into Signature delivery to drive measurable product adoption and attrition reduction
Represent Signature to executive stakeholders, including the C-suite, Cloud and Product leaders, and regional Sales and Customer Success leadership
Build, develop, and lead a high-performing team of product managers and directors, setting clear goals, growing talent, and running the V2MOM and QBR cadence
You're Our Person If...
15+ years of experience in B2B SaaS, including senior leadership roles in Product Management, Customer Success, Support, Services, or Platform Strategy
Proven experience owning and scaling a premium, enterprise-grade offer, including strategy, packaging, pricing, and go-to-market, in a complex multi-product platform company
Demonstrated ability to lead and develop managers or directors of product managers
Executive presence and communication skills, with strong judgment and the ability to influence senior leaders across Product, Sales, Delivery, Finance, and Marketing
Track record of driving outcomes in highly matrixed environments, without relying on direct authority
Strong analytical and financial fluency, including experience building business cases, measuring offer performance, and using data to make investment decisions
Deep understanding of the Salesforce platform and the needs of large, strategic enterprise customers
Experience building systems or frameworks that enable revenue growth and retention
Bachelor's degree required
Even Better If...
Direct experience with the Signature Success Plan or comparable premium success, support, or services offers
MBA or other advanced degree
Experience integrating acquired products or offers into an existing portfolio
Experience applying AI, automation, and digital channels to scale expert-led services
Seattle, New York City, Chicago, Austin, San Francisco
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.