Temporary | IT Support Technician

The University of Notre Dame is committed to cultivating a world-class research and learning ecosystem. Central to this mission is the Office of Information Technology (OIT), which provides the critical infrastructure and high-touch support that allows our faculty, staff, and students to excel.
In pursuit of this mission, we are looking for an IT Support Technician who understands that exceptional technology is built on a foundation of exceptional customer service. We prioritize the growth and internal mobility of our team members, offering a clear path to advance within the OIT and the broader University technical community.
This position thrives on in-person partnership. You will be the face of the OIT, providing support across our historic campus. We believe that working side by side with our users enables deeper troubleshooting, faster resolutions, and the development of strong, trusted relationships that digital tools alone cannot fully replicate.
Key Responsibilities:
Deliver High-Touch On-Site Resolution (40%): Provide expert, in-person troubleshooting for computing devices, audiovisual solutions, and specialized software. You will move across campus to resolve complex hardware and peripheral issues where they happen, ensuring minimal disruption to academic and administrative operations.
Cultivate Campus Partnerships (40%): Act as the dedicated technical point of contact for assigned partner areas. You will provide technical consultation to stakeholders, influencing local technology decisions and ensuring that the user experience is represented in University-wide IT initiatives.
Execute Physical & Digital Lifecycle Management (20%): Lead the hands-on deployment, imaging, and configuration of hardware. You will manage the physical inventory for your partner areas, ensuring all endpoints are secure, compliant, and optimized for the unique needs of a campus environment.
We’re looking for someone who is:
A Career-Oriented Self-Starter: You are looking for a place to grow. You are motivated to master your current role while taking advantage of the University’s vast resources for professional advancement and technical certification.
A Master of In-Person Engagement: You enjoy being \\\"on the move\\\" and interacting with a diverse range of faculty and staff. You possess the communication skills to translate complex technical concepts into clear, helpful guidance.
Analytical and Proactive: You don’t just fix the immediate problem; you look for the root cause. You are comfortable working independently to manage technical challenges while adhering to University best practices for security and asset tracking.
FY26
Minimum
High school diploma or GED required.
At least 1+ years of progressively responsible technical support experience in an enterprise, academic, or ITIL-based environment
Knowledge of Mac/Windows OS and hardware, network fundamentals, ability to troubleshoot AV equipment, along with video conferencing software (Zoom, Google Meet, Teams), and productivity software.
Strong customer service orientation and the ability to communicate effectively with diverse audiences.
Demonstrated ability to work independently and exercise sound judgment in problem-solving.
Preferred
Associate’s or bachelor’s degree
Experience supporting audiovisual technologies for conference rooms or classrooms
Familiarity with device management tools such as SCCM, JAMF, or InTune.
Working knowledge of ITSM platforms (e.g., ServiceNow).
IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator

Work arrangement
No