Laundry Attendant

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.
Location:
Holiday Inn Resort Surfside Beach
The Laundry Attendant is responsible for the washing, folding, and restocking of the entire hotel’s laundry in a timely, organized manner. The laundry area must always be kept clean and the equipment must be clean and serviceable.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
- Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
- Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
- Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
- Ensure the washing, drying, folding, and discarding of linen and uniforms are per standard.
- Responsible for the upkeep and maintenance of all laundry equipment. This includes coordinating with Maintenance on a regular basis for any issues or repairs needed.
- Keep linens and other laundry supplies stocked and maintained at all times.
- Ensure coordination of linen distribution among other departments and guest rooms.
- Handle items for “Lost and Found” according to company standards.
- Monitor cleanliness and orderliness of linen and lint traps.
- Address and resolve all guest complaints quickly and accurately.
- Show initiative in job performance by anticipating the needs of guests and team members alike.
- Follow all company’s policies and procedures.
- Must maintain a clean and safe work environment and report any safety issues to management immediately.
- Perform any other duties as assigned by management.
Qualifications
1. Must have a high school diploma or equivalent.
2. Minimum 2 years of housekeeping or laundry experience in the hospitality industry preferred.
3. Experience in team management preferred.
4. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
5. Ability to read, write, and speak effectively in English to communicate with guests and team members.
6. Must be detailed oriented and able to multi-task.
7. Must be a team player.
8. Ability to work independently with minimal supervision in a high degree of autonomy.
Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.