Senior Contracts Administrator

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.
We are seeking a detail-oriented and analytical Contracts Administrator to join our dynamic team. This role is responsible for managing the complete contract lifecycle from quote to cash, ensuring compliance, and driving process improvements. The ideal candidate will serve as a key liaison between sales, legal, and finance teams while maintaining high standards of accuracy and efficiency in contract management.
What You'll Do:
Queue Management & Operations
Manage and prioritize Approvals, Closing, and Help Chat queues
Provide backup support for Trials, Cases, and Auto Renewals queues as needed
Own assigned escalations and ensure timely resolution
Support JIRA ticket management in collaboration with Business Technology team
Contract Management & Processing
Execute quote-to-cash (Q2C) processes and ensure accurate data entry into Salesforce (SFDC)
Review and approve quotes for accuracy and compliance with company policies
Assess signed DocuSign documents for opportunity closure and provisioning requirements
Build and customize quotes & contracts based on sales team specifications
Address sales representatives' contract and provisioning concerns with strategic recommendations
Compliance & Risk Management
Monitor compliance with company policies and industry regulations
Identify and assess contract-related risks
Ensure all contract terms align with legal and business requirements
Stakeholder Collaboration & Support
Collaborate effectively with Contracts team members, Sales, Legal, and Finance departments
Analyze and resolve internal stakeholder requests independently and professionally
Provide expert guidance on contract management best practices
Support team audits and compliance initiatives
Process Improvement & Analytics
Identify opportunities for process improvement and provide actionable insights
Build, own, and maintain Salesforce reports with custom conditions
Generate analytical reports to support business decision-making
Contribute to developing and implementing contract management best practices
Ensure effective resource utilization and flag system errors/bugs through ServiceNow
Training & Knowledge Management
Train new hires and facilitate knowledge transfer within the team
Create and maintain training documentation and materials for internal use
Provide ongoing training and guidance on contract management best practices
Support ad hoc projects as assigned
What You Bring:
5+ years of experience in contract administration, sales operations, or related role
Proficiency in Salesforce (SFDC) with report building capabilities
Experience with DocuSign and contract management systems
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Detail-oriented with strong organizational abilities
Ability to work independently and manage multiple priorities
Proficiency in Microsoft Office Suite
Preferred Qualifications
Bachelor's degree in Business Administration or related field
Experience with JIRA and ServiceNow ticketing systems
Previous experience in training and documentation development
Familiarity with quote-to-cash (Q2C) or Deal Desk related processes
Experience in process improvement initiatives
About us:
ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, ZoomInfo delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.
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