Care Coordinator - Care at Home

Job Description:
Transform the future of connected healthcare
Be at the centre of the patient journey – Coordinate care from referral through to recovery, ensuring every patient receives a seamless, personalised experience across virtual and home-based healthcare services.
Shape the future of virtual and home healthcare – Work within innovative, technology-enabled models of care that are transforming how healthcare is delivered across Australia.
National impact with flexibility and autonomy – Join a centralised national team, manage your workload independently and collaborate with clinicians, hospitals and service providers to improve patient outcomes at scale.
Permanent full-time opportunity based in Sydney, Melbourne or Brisbane. Join a growing national team and enjoy the flexibility to build your career in a location that best suits your lifestyle and professional aspirations.
Classification: Nurses Award - Level 2- $115,000 - $119,000 per annum, plus superannuation and access to generous salary packaging benefits, with remuneration commensurate with relevant experience
St Vincent's Care at Home
At St Vincent's Health Australia, we're redefining healthcare through our Care at Home portfolio, combining clinical excellence, digital innovation and multidisciplinary collaboration to:
Deliver high-quality healthcare services beyond the traditional hospital setting.
Improve patient experiences and outcomes through connected models of care.
Increase patient independence, choice and access to care.
Build a more sustainable healthcare system through innovative virtual and home-based services.
This is more than a new model of care. It's one of the most significant transformations in Australian healthcare.
Our national programs bring together virtual care, care coordination and multidisciplinary collaboration to provide seamless, patient-centred healthcare experiences across Australia.
Supporting patients through every stage of their healthcare journey, our services enable early intervention, improved care transitions and better health outcomes while helping patients remain connected to care in the comfort of their own homes.
As part of St Vincent's Care at Home, we're transforming how healthcare is delivered by combining compassionate care, innovative technology and coordinated service delivery to improve outcomes for patients, clinicians and the broader health system.
About the Opportunity
We're seeking an experienced Care Coordinator to join our growing St Vincent's Virtual & Home (SVVH) National Programs team. Our St Vincent's Virtual & Home program is growing, providing the opportunity for more people to receive high quality clinical care at home. Integrated with the St Vincent’s hospital and community care network we are a multidisciplinary team of physicians, allied health, nursing and personal care workers supporting individuals to leave hospital sooner, remain in their homes and achieve their goals. We are an experienced, supportive and dynamic team committed to the growth of quality care within the community.
This is an exciting opportunity to play a key role in delivering innovative healthcare services that support patients beyond the walls of a hospital.
Working within a centralised care coordination model, you'll support clients throughout their healthcare journey, facilitating connected care pathways based on individual needs and preferences while ensuring a seamless experience across virtual and home-based care programs.
You'll utilise your clinical knowledge, care coordination expertise and digital health platforms to manage referrals, onboard patients, coordinate services, monitor care plans and respond to clinical escalations, helping deliver safe, effective and person-centred care.
Key Responsibilities
Coordinate patient journeys including referrals, eligibility screening, onboarding and service navigation
Provide direct client care coordination and support the management of clinical escalations as required.
Manage program enquiries and referrals, assessing client eligibility and suitability.
Monitor patient care plans and support service delivery through digital health platforms.
Act as a subject matter expert and superuser for virtual care technologies and digital care systems.
Collaborate with healthcare professionals, service providers and stakeholders to deliver integrated care.
Coordinate subcontracted services where required to ensure continuity of care and positive client outcomes.
Maintain accurate clinical documentation, records, reporting and activity data in accordance with regulatory and organisational requirements.
Participate in quality improvement initiatives, service development activities and program evaluation.
Work with a high degree of autonomy while supporting national program objectives and operational excellence.
About You
You're a skilled healthcare professional who thrives in a fast-paced, collaborative environment and is passionate about coordinating care that makes a genuine difference to people's lives.You bring strong clinical judgement, exceptional organisational skills and a commitment to delivering person-centred care through innovative healthcare models.
You will bring:
Relevant tertiary qualifications in Nursing
Current AHPRA registration or membership of an appropriate professional association.
Minimum five (5) years' experience in an acute, community or relevant healthcare setting.
Strong assessment, clinical management and care coordination skills.
Experience with discharge planning and liaison with healthcare providers and community services.
Ability and willingness to work within a virtually enabled model of care.
Excellent communication and relationship management skills across patients, families, carers and healthcare stakeholders.
Strong organisational skills with the ability to prioritise, adapt and manage competing demands.
Digital literacy and confidence using healthcare technologies and data systems.
A positive, flexible and collaborative approach to work.
Knowledge of the Australian healthcare system and private health insurance environment will be highly regarded.
Why join St Vincent's Health Australia?
At St Vincent's, our people are at the heart of everything we do. When you join us, you'll become part of Australia's largest not-for-profit health and aged care provider, committed to delivering compassionate care and creating healthier communities.
One Connected St Vincent's – Be part of an organisation transforming healthcare through collaboration, innovation and integrated models of care that improve outcomes for communities across Australia.
Career Growth & Development – Access ongoing professional development, mentoring, education opportunities and career pathways across our national health network.
Salary Packaging – Increase your take-home pay through generous not-for-profit salary packagin