Credit & Collections Analyst 2-Fin

Job Summary
We are seeking a Portuguese-speaking Senior Analyst (IC1) to support global Accounts Receivable Cash Applications operations for LAD countries.
The role is primarily responsible for accurately and timely processing customer-payment transactions, applying and reconciling receipts against customer invoices, resolving routine payment-application issues, and maintaining accurate customer accounts. The role operates within established procedures, internal controls, compliance requirements, and service-level agreements, with non-standard or policy-sensitive matters appropriately escalated.
Key Responsibilities
Apply and allocate customer payments accurately against the appropriate invoices and customer accounts, following established procedures and controls.
Investigate unapplied or misapplied payments, identify routine discrepancies, and coordinate with relevant teams to resolve payment-application issues.
Perform customer-account and payment reconciliations, ensuring receipts and outstanding balances are accurately reflected and supported by appropriate documentation.
Process routine payment-related activities, including refunds, chargebacks, and other approved adjustments, in accordance with defined procedures and approvals.
Respond to routine customer and internal stakeholder queries related to payments, invoice application, account balances, and payment status.
Partner with Collections, Accounts Receivable, Sales, and other regional or internal Finance teams to resolve standard cash-application issues.
Identify transaction errors, recurring issues, process gaps, and system-related problems; escalate complex or non-standard matters to the appropriate Manager or functional team.
Maintain accurate records and operational reporting while consistently meeting SLA, control, compliance, and process requirements.
Qualifications & Skills
Mandatory
Portuguese language proficiency sufficient for the role's required customer and stakeholder interactions.
Relevant experience in Accounts Receivable, Cash Applications, Order-to-Cash, or related finance operations.
Hands-on experience processing and applying customer payments and resolving routine payment discrepancies.
Experience performing account/payment reconciliations and investigating variances.
Strong attention to detail and demonstrated ability to process transactions accurately within defined SLAs.
Ability to work effectively within established SOPs, internal controls, approval workflows, and compliance requirements.
Ability to identify routine versus complex issues and escalate appropriately.
Strong collaboration and communication skills for working with customers and cross-functional Finance teams.
Good-to-Have
Experience supporting LAD/Latin America customers or Finance operations.
Experience in a global shared-services, GFIC, GBS, or captive Finance environment.
Experience with Oracle ERP or other ERP/cash-application systems.
Experience handling refunds, chargebacks, payment-on-account, unapplied cash, or complex payment matching.
Experience supporting process improvement, operational reporting, or automation initiatives.
Experience working with multinational customers and geographically distributed Finance teams.
Self-Assessment Questions
Do I have hands-on experience in Accounts Receivable, Cash Applications, Order-to-Cash, or a related finance-operations environment?
Am I proficient in Portuguese at the level needed for the role's customer and stakeholder interactions?
Have I independently applied customer payments, investigated discrepancies, and resolved routine cash-application issues?
Am I confident performing payment/account reconciliations and maintaining accurate supporting documentation?
Have I consistently delivered accurate transactional work within defined SLAs, controls, and procedures?