Consumer Platforms-Bengaluru-Digital Operations - Specialist

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world. We commit people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Our people are our greatest asset – we say it often and with good reason. It is only with the determination and dedication of our people that we can serve our clients, generate long-term value for our shareholders and contribute to the broader public. We take pride in supporting each colleague both professionally and personally. From collaborative work spaces and ergonomic services to wellbeing and resilience offerings, we offer our people the flexibility and support they need to reach their goals in and outside the office. We are open to considering requests for flexible working.
PLATFORM SOLUTIONS In Platform Solutions (PS), we power clients with innovative and customer-cantered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering operations, and risk management: • Transaction Banking, a cash management and payments platform for clients building a corporate treasury system • Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers • Merchant Point-of-Sale Lending, a platform that provides custom credit financing for home improvement merchants to offer directly to their customers • ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds
Job Summary & Responsibilities
Have an understanding of basic banking with an emphasis on cash flows of money movement processes: incoming/outgoing wires, outgoing ACH, outgoing checks, internal transfers, and suspense breaks
Must be comfortable interacting with multiple firmwide stakeholders at different levels such as Risk, Compliance, Legal, Treasury and Technology
Ensure assigned case work, queues, and reports are completed within the specified SLAs
Assist in identifying areas of improvements and work with stakeholders to execute those changes
Escalate issues timely, and comfortable speaking to upper management on tasks, processes, and areas of improvement
Basic Qualifications
Operations, or customer service experience
Understanding of basic banking, check payments, wires and ACH
Strong analytical skills, and problem solving ability with a risk and control mentality
Self-motivated and proactive team player, who takes ownership and accountability of projects
Strong organizational skills, detail oriented, and able to prioritize competing tasks
Excellent communication skills both verbal and written
Flexible and able to work well under pressure in a team environment
Preferred Qualifications
Prior experience in banking, payment, wire, or cash movement in an operational or banking environment
Proficiency with MS Office
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2026. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.