Customer Service Admin Support

Short Description:
In this role, you will serve as the primary point of contact for customers seeking support with a wide variety of technical and non-technical issues.
Description:
You will provide real-time assistance and guidance to resolve customer inquiries related to product access, configuration, account management, support entitlements, and general troubleshooting.
Responsibilities:
Responding promptly to helpdesk tickets via phone, email, or web-based channels
Troubleshooting and resolving customer issues using established procedures and resources
Documenting all customer interactions and resolutions in a ticketing system
Escalating complex or unresolved issues to the appropriate technical teams and providing clear, concise case notes
Assisting with onboarding and support for new/existing users
Collaborating closely with team members to ensure timely and accurate issue resolutions
Maintaining a high standard of customer service and professionalism in all interactions

Work arrangement
No