QA Consultant (Hindi /Bengali/Marathi)

About Us
We are a fast-growing conversational AI company focused on building intelligent AI agents that transform customer interactions. Our team is passionate about creating innovative AI-driven solutions, and we are looking for a QA specialist to ensure the quality and performance of our voicebot solutions before they reach potential clients.
Role Overview
As a QA specialist, you will be responsible for testing our AI-powered voice bots and virtual assistants to ensure they function seamlessly before deployment. You will work closely with the pre-sales, product, and engineering teams to identify and resolve issues, ensuring an optimal user experience.
Key Responsibilities
Conduct end-to-end testing of Gen AI voice bots across various scenarios to ensure the model responds accurately to a wide variety of voice inputs
Identify areas where the bot’s conversational abilities can be improved; document and report bugs or inconsistencies in voice bot responses or workflows
Validate voice bot performance, language understanding, and user experience across various used cases and environments
Voice Quality Testing: Assess the clarity, tone, and naturalness of the voicebot’s synthesised speech. Ensure the voice bot sounds natural and validate any voice-related anomalies or bugs
Identify and test edge cases such as unexpected inputs, unclear commands, or non-standard speech patterns (e.g., accents or slang) to ensure they are handled appropriately
Collaborate with the development team to simulate real-world customer interactions.
Translate content from English to Regional languages by understanding the context of the message
Required Skills & Qualifications
1-4 years of experience in QA/testing, preferably with call centres or voicebots or AI-driven applications.
Should be process-oriented and have an eye for detail
Strong command of regional language for linguistic and functional testing.
Understanding of voicebot frameworks and LLM & NLP (Natural Language Processing) concepts is preferred.
Hands-on experience with writing test cases and experience with testing methodologies
Analytical mindset with keen attention to detail
Strong problem-solving skills and the ability to think from a user’s perspective
Ability to work collaboratively with cross-functional teams.
Familiarity with bug tracking tools like Jira, Trello, or equivalent (optional but preferred).
Own a Personnel Laptop is a must.

Skills
NLP, LLM, Jira

Work arrangement
Yes