India - CLS Operations Supervisor (Internal)

Who are Inchcape
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.
We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.
Main Purpose of Job :
The Supervisor is responsible for overseeing the day-to-day operations of Husbandry Hub Services, ensuring the efficient execution of vessel port call activities, PDA/Close Estimate management, stakeholder coordination, customer service delivery, and team supervision. The role requires strong operational, commercial, and analytical capabilities to manage customer accounts, review contractual requirements, validate costs, resolve operational and financial queries, and drive service excellence.
Key Accountabilities :
Supervise daily Husbandry Hub operations and ensure timely execution of vessel port call activities in accordance with customer requirements and service level agreements (SLAs).
Manage PDA and Close Estimate processes, ensuring accuracy, timely submission, and effective financial control.
Coordinate with local offices, port agents, vessel operators, customers, and internal stakeholders to ensure seamless service delivery and operational efficiency.
Review, validate, and approve PDAs, Close Estimates, ensuring compliance with agreed tariffs, contracts, customer agreements, and pricing structures.
Conduct cost analysis and challenge discrepancies, unusual charges, and high-value expenses through comparison with historical records and supporting evidence.
Monitor operational and commercial performance, identify improvement opportunities, and drive cost optimization initiatives.
Independently manage assigned customer accounts, ensuring contractual obligations, reporting requirements, and customer expectations are consistently met.
Review customer agreements, tariffs, SOPs, and commercial arrangements to ensure operational compliance and identify contractual or commercial risks.
Act as the primary escalation point for operational, financial, and service-related issues, ensuring timely investigation, resolution, and communication with stakeholders.
Review and respond to customer queries, DA challenges, and exception cases by providing clear comments, valid and verified justifications.
Perform quality checks on PDA / Close estimates, prior customer submissions to ensure accuracy, completeness, and compliance with company standards.
Prepare and review operational reports, KPI updates, management summaries, and customer communications.
Draft professional operational and commercial correspondence and escalate critical risks or unresolved issues to management where necessary.
Lead, mentor, and develop team members through performance management, coaching, workload allocation, and technical guidance to achieve operational excellence.
Promote a culture of accountability, continuous improvement, customer focus, and adherence to company policies and procedures.
The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilization of all ISS systems according to Standard Operating Procedures.
Key deliverables :
Customer Focus
Decision Making
Flexibility
Team Leadership
Initiative
Interpersonal Skills
Thoroughness
Verbal & Written Communication
Competency Requirement
Core:
Customer Focus
Ethics and Integrity
Organizational Commitment
Health & Safety Compliance
Key
Teamwork
Planning and Delivery
Business Administration
Adaptability and Change
Managing Work Processes
Management
• Business
• Acumen
• Managing Performance
• Leadership
• Shares the Vision
Knowledge, Experience and Skills :
Essential
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Desirable
Working knowledge of Port Agencies and Ship Managers
Eligibility Requirement:
Minimum 4+ years of experience in the maritime industry preferably in Vessel Operations, Port Agency Operations, Crew Logistics Services, or DA Cost Management.
Demonstrated experience in end-to-end vessel port call management, including DA review and verification, operational coordination, stakeholder management, cost control, issue resolution, and escalation handling.
Proven ability to oversee operational and commercial requirements and effectively address operational challenges while leading teams and driving service excellence.

Skills
Excel

Employment type
India - Full Time

Work arrangement
No