Manager-Process excellence

Job Description for Process Excellence (PEX) – Team Manager/ Senior Associate
Location - Mumbai/Pune
Role Purpose
The Process Excellence (PEX) role is responsible for driving operational excellence, quality, productivity, and transformation outcomes across multiple delivery accounts. The role applies Lean, Six Sigma, Continuous Improvement, Automation, and Digital transformation principles to deliver measurable business value, improve process maturity, and strengthen governance and compliance.
Desired Profile / Qualifications
Mandatory
5+ years of relevant experience in Process Improvement / Business Transformation / Process Excellence
Lean Six Sigma Green Belt certification from a reputed organization with strong command over DMAIC and Lean concepts
Proven experience in data‑driven problem solving and benefits realization
Strong logical, analytical, and structured thinking skills
Ability to independently design solutions for complex business problems
Hands‑on expertise in MS Excel, PowerPoint, Visio, and Minitab
Excellent communication, stakeholder management, and presentation skills
Good to Have
End‑to‑end experience in RPA, Analytics, AI/ML‑driven automation
Exposure to contact center operations and telephony processes
Prior experience working in IOA / BPM / Shared Services environments
Key Responsibilities
Lead end‑to‑end process improvement and transformation initiatives across accounts
Drive and manage Lean Six Sigma programs and projects to deliver measurable outcomes
Ensure realization and tracking of targeted process improvement benefits
Demonstrate strong capability in analyzing large data sets and deriving actionable insights
Review and assess existing processes, systems, and technologies to design optimized future‑state process flows
Implement Robotic Process Automation (RPA), AI/ML solutions, and platform enhancements, and quantify business impact post‑implementation
Build systems to leverage synergies from different business units/Cross functional teams to deliver to commitments (Automation/Analytics/IT/Operations/Risk etc.)
Operate with a strong problem identification, root‑cause analysis, and solution‑oriented mindset
Partner with senior leadership and operations teams to design and execute continuous improvement programs that exceed client expectations
Exhibit strong project management expertise, with experience managing multiple high‑impact, business‑critical initiatives concurrently
Communicate key business insights effectively in decision‑making forums, ensuring informed decisions and strong stakeholder alignment
Engage effectively with global clients and stakeholders, representing the organization across cultures and forums
Bring hands‑on expertise in process design and analysis tools such as Visio, Minitab, and MS Office

Skills
Excel, Project Management, Process Improvement, Lean Six Sigma

Work arrangement
Hybrid