Azure Virual Desktop/W365

TCS is hiring for Azure Virual Desktop/W365
Location:-ChennaiExp:-6 to 8 yr
Job Summary: As a Level 2 Support Engineer for Azure Virtual Desktop (AVD), you will provide technical support and maintenance for virtual desktop environments. You will handle escalated issues from Level 1 support, assist in deployments, and ensure smooth operation of AVD infrastructure. This role requires hands-on experience with Microsoft Azure services and a strong understanding of virtual desktop technologies.
Key Responsibilities: Technical Support & Troubleshooting Resolve escalated issues related to AVD session hosts, user profiles, and workspace access. Troubleshoot FSLogix profile containers, connectivity issues, and performance bottlenecks. Deployment & Configuration Assist in deploying and configuring AVD host pools, session hosts, and workspaces. Support image updates and patching of virtual desktop environments. Monitoring & Maintenance Monitor AVD performance using Azure Monitor and Log Analytics. Perform routine health checks and maintenance tasks to ensure system stability. Security & Access Management Manage user access, permissions, and security policies within AVD. Support configuration of NSGs, firewalls, and Azure AD roles. Documentation & Collaboration Maintain support documentation, SOPs, and troubleshooting guides. Collaborate with L3 engineers and other IT teams to resolve complex issues and improve service delivery.
Required Skills & Experience: 3–5 years of experience in IT support, with at least 1–2 years in AVD or VDI environments. Proficiency in: Azure Virtual Desktop (AVD) FSLogix profile containers Azure IaaS, VNet, NSG configurations PowerShell scripting Experience with: Azure Monitor and Log Analytics Citrix or VMware VDI environments Familiarity with ITIL processes and ticketing tools like ServiceNow.

Skills
Azure, Documentation

Work arrangement
No