Lead Network Administrator N 4C

Lead Network Administrator N
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Responsibilities:
Day to day on Palo Alto (with Panorama) is a must, however. Prisma Access as well as
Prisma Access SDWAN are highly desirable. If they don't have ACI but have Azure Network,
that would be acceptable. Routing and switching can be evaluated on a case by case
however they should have at least some experience with BGP/OSPF as its quite common.
Azure networking experience
Hands-on troubleshooting level
Palo Alto Firewalls (NGFW)
Prisma Access
Prisma SD-WAN
Routing & Switching
BGP, OSPF
Cisco Catalyst switches
Cisco ACI (basic operational knowledge)
Cisco ISE
NAC enforcement
TACACS+ administration
Meraki Wireless
Network monitoring tools (Opsmanager) and alerting systems
Incident Management & Troubleshooting
Troubleshoot and resolve end-user and system issues across:
PANW Firewalls, PANW SD-WAN, PANW Prisma Access
Routing & Switching environments
Wireless and NAC (CISCO ISE)
Perform initial analysis, troubleshooting, and escalate when required
Support global network incidents, outages, and performance degradation
Monitoring & Alert Handling
Monitor network alerts, dashboards, and monitoring tools
Perform triage and take corrective actions based on alerts
Ensure proactive identification of issues and minimize downtime
Vendor & TAC Management
Open and manage TAC cases with OEM vendors (e.g., Palo Alto, Cisco)
Coordinate with ISPs and service providers for circuit issues
Track and follow up until resolution
Network Operations & Administration
Perform routine network operations including:
URL allowlisting, firewall changes
Log analysis (traffic, URL filtering, blocked ports)
Maintain monitoring systems and ensure devices are onboarded
Change & Release Management
Submit change requests and participate in CAB discussions
Implement approved changes in production (low/medium risk changes)
Ensure proper documentation and rollback plans
Upgrades & Maintenance
Perform software upgrades and patching for:
PANW Firewalls
CSCO Switches
PANW SD-WAN appliances
Assist in lifecycle management activities
Configuration & Deployment
Configure network and security devices under guidance:
Firewall rules, SD-WAN policies
Switch VLANs, routing updates
ISE device onboarding (NAC/TACACS+)
Qualifications
Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering
Certifications
Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Network+ - ComptiaComptia
Required Skills
Palo Alto Networks Panorama, Palo Alto Networks Prisma Cloud
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Infrastructure Services N
Remote Type -
Hybrid
Work Shift -
Day Job (United States of America)
The approximate annual base compensation range for this position is:
60,000 to 75,000 USD
“Los Angeles California-based candidates are not eligible for this role”
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills
Azure, Artificial Intelligence, Onboarding, Documentation