Customer Support Executive

Customer Support ExecutiveA global consumer brand scaling its India customer care team for its fast-growing D2C lineLocation: Remote (India)About the CompanyShoppers across multiple markets buy this consumer brand's products every week, and it has partnered with Flexiple to grow its India customer care bench as order volumes rise. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.Role OverviewAs a Customer Support Executive, you will handle order, delivery, and product queries across chat, email, and calls, turning first-time buyers into repeat customers.Key ResponsibilitiesCustomer CareResolve queries on orders, returns, refunds, and product usageOwn each conversation end-to-end across chat, email, and phoneEscalate product or fulfilment issues to the right internal teamQuality and FeedbackLog recurring complaints and share patterns with operations and product teamsTrack satisfaction scores and follow up on unresolved casesIdeal Candidate Profile1 to 4 years in customer support, retail, or D2C e-commerceComfort working across chat, email, and voice channelsPatience and empathy when handling frustrated customersClear written and spoken English and a reliable remote-work setupPreferred QualificationsExperience with helpdesk or CRM tools such as ticketing platformsFamiliarity with D2C or marketplace order-management systemsWhat We OfferDirect ownership of the customer experience for a recognisable consumer brandRemote-friendly, pan-India hiring with long-term placementA structured path into senior support or customer-experience rolesHiring ProcessHR Screening → Assignment → Team Round → Culture FitOne application keeps you in the running for this opening and any future roles that match your profile.

Skills
Customer Support, CRM

Work arrangement
Yes