Customer Service & Operations Credit Analyst B5

Join us as a Customer Service & Operations Credit Analyst
We’ll look to you to deliver customer and business outcomes, investigating queries, supporting business processes, policies, and procedures, and understanding customer and business needs
Specialising in Credit Operations, you’ll respond to queries from customers and stakeholders promptly within agreed timelines
This is a chance to build on your credit skills and experience in an engaging and fast-paced environment
We’re offering this role at senior analyst level
What you'll do
As a Customer Service & Operations Credit Analyst, you’ll deliver successful customer and business outcomes by processing, authorising, and investigating all transactions to defined key performance indicators and service level agreements. In doing so, you’ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience. You’ll also deliver post-follow-up credit analysis through standardised financial spreading, covenant monitoring, and efficient portfolio support, ensuring strong KPI/SLA adherence and continuous improvement.
In addition, you’ll:
Review documentation including loan applications, disclosures, and credit evaluations
Authorise and investigate all credit operations transactions
Collect and analyse the required information from the customers and businesses
Review credit operations processes which could be automated or enhanced to improve the customer and business experience
Support post-follow-up credit analysis through standardised financial spreading, robust covenant monitoring, and disciplined portfolio support with strong KPI/SLA adherence
Enhance efficiency and scalability through high-volume delivery, effective stakeholder management with the Credit Stewardship Team, and automation-led continuous improvement
The skills you'll need
To succeed in this role, you’ll need to have the ability to understand and listen to our customers, develop relationships, and maintain an understanding of their needs. You’ll also have the ability to adapt to fast-paced environments and you’ll have effective organisation skills to deliver to deadlines.
You’ll also need:
An MBA in Finance, ACCA, CMA, FRM, M Com, ICWA, or a relevant banking professional qualification such as JAIIB or CAIIB
A minimum of two years’ experience in financial spreading, ratio analysis, or working with financial statements; back-office, RMPS, or Spread Smart experience is preferred
An in-depth understanding of financial statements, accounting standards, and ratio analysis
Customer service abilities along with customer and industry knowledge
An awareness of changes in trends, policies, and regulations
An understanding of our industry and its customers
Experience of managing stakeholder relationships
Hours
45
Job Posting Closing Date:
03/11/2026

Skills
Accounting, Documentation