Customer Support Specialist

Customer Support SpecialistA leading European manufacturer establishing its India shared-services centreLocation: Remote (India)About the CompanyA leading European manufacturer is establishing its India shared-services centre and has partnered with Flexiple to hire its support team. You will support business customers and internal partners across regions, helping a long-established company run smoothly from India. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.Role OverviewAs a Customer Support Specialist, you will own a portfolio of accounts and queries, resolve issues with care, and become the dependable point of contact customers come back to.Key ResponsibilitiesAccount SupportResolve product, order, and account queries across email and chatOwn a set of accounts and build trusted, ongoing relationshipsDocument interactions and keep account records accurateCoordination & QualityWork with sales, operations, and technical teams on resolutionsMaintain service standards and contribute to support documentationIdeal Candidate Profile1 to 5 years in customer support, account support, or a service roleClear written and spoken English and a methodical approachStrong attention to detail and follow-throughA reliable remote-work setup and comfort with support toolsPreferred QualificationsExperience in a B2B, manufacturing, or shared-services environmentFamiliarity with CRM and ticketing toolsComfort with a partial European time-zone overlapWhat We OfferA founding support seat at a European manufacturer's India centreRemote-friendly, pan-India hiring with long-term placementStable, long-term work with an established global companyOne application considered for this and future matched rolesHiring ProcessHR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Skills
Customer Support, CRM

Work arrangement
Yes