Analyst, Measurement Success, US

The Opportunity
The Measurement Team at Cint specializes in digital media measurement and advertising effectiveness. Media measurement enables advertisers to achieve real-time results for their media campaigns based on the proprietary Lucid Measurement by Cint software solution.
Members of the Measurement Project Success Team are responsible for managing and executing digital advertising effectiveness research projects, while serving as a consultative resource for customers to enhance their overall experience.
The position plays a critical role within the organization and is accountable for successful project execution, client communication, exceptional customer service and timely delivery of insights and recommendations.
Responsibilities
Support clients with strong, simple, and direct communication around brand lift methodology, product features, roadmap, limitations, and best practices for Cint’s suite of Measurement products
Lead professional written and verbal communication with clients, including email correspondence, reporting discussions, trainings, troubleshooting, and live client meetings
Translate complex technical and methodological concepts into clear, client-friendly communication for stakeholders
Develop and maintain an up-to-date understanding of product changes and methodology improvements
Train and engage customers in the advertising and media industries on Cint’s proprietary cross-platform campaign measurement software
Successfully delegate and manage tasks across a multitude of projects concurrently while ensuring a high level of quality with little supervision from management
Work collaboratively with Sales, Product and Support teams to flag key customer challenges and drive forward product improvements as a voice of the customer internally
Compile and analyze data from various sources, including Cint proprietary software, Databricks, Excel, Qualtrics, Salesforce
Achieve client’s measurement goals by utilizing clear, proactive communication internally and externally to ensure all deliverables are completed accurately in a timely manner
Understand and follow best practices and standard operating procedures to work efficiently as an account team, identifying project challenges, implementing solutions, and managing expectations
Develop a full understanding of Cint’s measurement products and internal software to expertly execute sampling strategies for concurrent research projects
BA/BS degree
At least 1 to 3 years work experience in project management, customer success, account management, client services or other related client-facing positions
Strong communication skills with a proven ability convey complex or technical information in a simple, direct manner
Comfort speaking teleconferencing with clients (Zoom, Google Meet, Teams, etc)
Proficient in Excel and advanced formulas and features such as Pivot Tables & VLOOKUP
Advanced problem solving and critical thinking
Strong work ethic with self-motivated mindset and drive to achieve goals
Detail oriented, self-starter who is eager to learn new skills and concepts
An innate sense of accountability
Flexibility in the ever-changing market research technology landscape
Positive attitude with team-player mentality
Preferred Qualifications
Knowledge of the digital media ecosystem and how digital media campaigns are designed and executed
Experience in advertising operations, advertising technology and market research technology industries
Experience leveraging AI tools and Model Context Protocol (MCP) integrations to enhance product capabilities, streamline internal workflows, and support data querying and analysis
Survey design and programming experience in Qualtrics, Survey Monkey, Alchemer, etc.
Microsoft Excel certification
Market Research coursework
Working knowledge of statistical concepts and methodology

Skills
Databricks, Excel, Project Management, Salesforce, Account Management, Customer Success

Employment type
Full-time

Work arrangement
Hybrid