Installation Supervisor-Central Office Technician

Company: Palmerton Telephone
Full-Time: Monday-Friday, 8AM-5PM (plus on call and outside normal business hours as needed)
Pencor and its subsidiaries are Equal Opportunity Employers
This position involves the direct management, training and coordination of the activities of unit installer and repair technicians. Requires knowledge of network operations, experience with the latest developments in voice and data communications as well as excellent problem solving skills and effective communications skills. Must have the ability to work a very flexible schedule in order to accommodate swing shift (1st, 2nd and 3rd shift schedule rotation) to include weekends and holidays as required.
Responsibilities Include:
Inventory Control
Properly monitoring, maintaining, testing and troubleshooting network designs
Installing and maintaining hardware, software and other equipment and service as per the needs and requirements of the company
Maintaining courteous professional relationships between all employees and significant involvement in resolving system issues by working with all staff
Maintaining up-to-date knowledge of transmission equipment
Setting standards for scope of work in both commercial and residential installations
Maintaining work orders, service orders and company property records
Reviewing activity logs, identifying issues and resolving on a timely basis
Troubleshooting and clearing all alarms in Central Office and remote stations
Replacing bad hardware as needed and writing up repair tickets per department procedures
Evaluating and installing all software upgrades as directed by Director of Network Operations
Performing rigorous testing to insure quality of service for all software upgrades and for all types of circuits and equipment
Working with other Telco’s, vendors and sub-contractors
Informing upper management of any existing or potential problems or issues
Other duties as requested by the Director of Network Operations
Qualifications:
H.S. Diploma or G.E.D.
Established residency in Pennsylvania
Valid PA Drivers License and good driving record
Associates Degree in Electronics preferred
2-3 years experience in Tap to House work
2-3 years experience in telecommunications
Previous supervisor experience a plus
Experience with installation and troubleshooting of voice and data services
Experience with surveys and locates
Experience with NORTEL/Ribbon preferred
Familiarity with the local area helpful
Computer Proficiency
Knowledge of Microsoft Office Programs preferred – Outlook, Word and Excel
Knowledge of broadband architecture
Knowledge of fiber design, splicing and troubleshooting
Knowledge of OSHA, NEC and NECS codes
Knowledge of SONET and XGS-PON
Excellent Customer Services Skills
Knowledge of translations, routing tables and trunk groups
Knowledge of Centrex, PRI’s, DSI’s, DSO’s, Special Circuits, CLI, LAN and WAN services
Knowledge of electronics and basic electricity
Excellent Computer and Technology Skills
Excellent Communication Skills - Oral and written
Excellent Project Management Skills
Excellent Time Management Skills
Strong Problem Identification and Resolution Skills
Ability to understand power supply maintenance, troubleshooting or replacement
Ability to understand test equipment and troubleshooting programs
Ability to comply with all safety regulations, including vehicle safety and work practices
Ability to keep accurate inventory data
Ability to enforce company policies
Ability to monitor employees and review work performance
Ability to establish and manage priorities
Ability to recognize and perform tasks that need to be completed
Ability to install and maintain all voice and data equipment
Ability to learn, install and maintain new technology
Ability to use neat penmanship
Ability to be dependable / reliable
Ability to multitask
Ability to be detail oriented
Ability to work effectively and professionally in a team environment
Ability to handle phone calls in a calm and professional manner in all circumstances
Ability to be on call and work outside normal business hours when needed
INDHP

Skills
Excel, Project Management

Employment type
Full-Time

Work arrangement
No