Infrastructure Engineer II

As part member of the End User Computing organization (EUC), this role is responsible for designs, implements, and maintains robust, scalable, and efficient infrastructure deployments, ensuring adherence to technical standards, proactive issue resolution, and seamless integration with strategic objectives, while providing comprehensive documentation and expert problem-solving throughout the project lifecycle. The scope of work within the Unified Workspace organization includes and not limited to Virtual Desktop, macOS, Mobile supporting a 24x7 Operations.
Work Experience:
Experience in infrastructure engineering, technology support, and/or comparable experience
Experience in different programming languages, DevOps tools such as Ansible, Puppet, Terraform, Python, Shell scripting and PowerShell, and their applications in infrastructure
Experience in infrastructure components such as servers, storage, networking, and virtualization technologies
Experience in network protocols and their job in infrastructure management
Experience in networking fundamentals
Experience in databases such as DB2, SQL Server, Oracle, MySQL
Experience in tools used in planning, analyzing, crafting, building, testing, configuring, and maintaining applications
Experience in cloud platforms (e.g., AWS, Azure, Google Cloud)
Experience in monitoring technologies such as Prometheus, ElasticSearch or Grafana
Experience validating AI-generated operational outputs and incorporating AI-enabled practices into infrastructure workflows, including AI-assisted operational recommendations requiring human review and approval
Required Skills/Qualifications:
Bachelor's degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advanced degree preferred
Knowledge of application infrastructure and standards
Knowledge of storage management (e.g., SAN, NAS) design and support
Knowledge of middleware technologies like WebSphere, Apache, Weblogic, Tomcat, IIS and JBoss
Knowledge of software defined networking, automation, and orchestration and their applications
Knowledge of platform delivery methodology (Agile, Scrum, Agile XP, Best in Class Development, Waterfall, etc.)
Knowledge of scripting and automation skills (e.g., PowerShell, Bash, Python)
Knowledge of DevOps practices and tools (e.g., continuous integration/continuous deployment pipelines, Docker, Kubernetes)
Knowledge of cloud technologies
Knowledge of Windows
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Designs the configuration and implementation of infrastructure deployments, ensuring adherence to predefined technical requirements and standards
Develops and maintains comprehensive technical design and implementation documentation, ensuring detailed records facilitate seamless infrastructure project execution
Supports platform infrastructure availability and performance, proactively identifying and resolving issues or anomalies to maintain optimal operational efficiency
Conducts Vulnerability remediations to maintain a healthy IRIS score
Conducts in-depth analysis of current state systems to gather detailed requirements and identify potential improvements in infrastructure design and deployment processes
Integrates infrastructure components, ensuring they meet advanced robustness, scalability, and efficiency criteria, and aligning with strategic objectives
Conducts test planning and execution activities, validating infrastructure solutions to ensure they meet both business and technical requirements
Resolves technical issues encountered during the project lifecycle, providing expert problem-solving and escalating critical issues when necessary
Coordinates with project teams to ensure infrastructure components are prepared for production, ensuring readiness and compliance with established standards and protocols.

Skills
Python, AWS, Azure, Docker, Kubernetes, Terraform, SQL, MySQL, Elasticsearch, Ansible

Work arrangement
Hybrid