Platform Software Engineer 2

Delivers routine and some non-routine platform work under moderate supervision, including minor enhancements to shared services, SDKs, or integration adapters. Troubleshoots standard issues across components using established playbooks, helping maintain reliability and backward compatibility. Monitors and analyzes platform API/SDK usage for a subsystem; proposes small improvements to observability and resilience. Updates migration notes and reference implementations within defined guidelines.
Minimum Job Qualifications
Education and/or Experience:
5 years of experience in software development
OR
Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 1 year of experience in software development
OR
Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 1 year of experience in software development
Job Skills:
Troubleshooting: Demonstrated ability in or knowledge of troubleshooting, including diagnosing and resolving issues across various technical domains.
Code Writing: Demonstrated proficiency writing maintainable, effective code in high-level programming languages.
Coding Experience:
2 years of experience with programming and/or scripting languages (e.g., SQL, C/C++, JavaScript).
Database Experience:
2 years of experience with databases.
Preferred Job Qualifications
Education and/or Experience:
6 years of experience in software development
OR
Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 2 years of experience in software development
OR
Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 2 years of experience in software development
OR
Master's of Technology (M.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field
OR
Master's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field.
Cloud Platforms Experience:
1 year of experience with cloud platforms (e.g., AWS, Azure, Google, Oracle Cloud).
Key Responsibilities
Platform Software Development:
Deliver minor enhancements to shared services, integration adapters, or SDK surfaces within defined guardrails.
Apply compatibility/versioning rules during fixes and minor rollouts to protect downstream teams.
Propose small observability/resilience improvements based on API/SDK usage signals for a subsystem.
Software Development and Coding - Design, Testing, and Optimization:
Contributes to designing software solutions and analyzes requirements to achieve business and operational goals, with limited guidance.
Adheres to all phases of the software development lifecycle.
Applies working knowledge to develop and review code for new software features and enhancements following design specifications and develops documents to clarify software design and code.
Conducts debugging and troubleshooting to identify and fix simple and moderately complex software issues.
Develops fixes for identified issues.
Implements software testing (e.g., functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, following established frameworks.
Supports the implementation of standard and non-standard performance profiling and optimization of coding.
Troubleshoots and resolves standard and non-standard issues related to application programming interface (API) functionality and integration.
Implements standard and non-standard API versioning, lifecycle, and interoperability strategies.
Issue/Defect Collaboration - Software Products Support:
Collaborates with own team and begins to network outside of team to understand customer issues and align solutions.
May provide technical guidance and support to customers regarding customer-reported issues, with limited supervision.
Assists peers to advocate for customers' interests and suggests product enhancements based on feedback.
Influences efforts to ensure customer satisfaction through timely resolution of issues and effective communication.
Utilizes working knowledge to implement customer issue and/or defect handling and training processes, with some guidance.
Collaborates with experienced colleagues to investigate and troubleshoot product maintenance issues to ensure customer agreement on short- and long-term solutions.
Practices and Standards Compliance - Security and Compliance:
Begins to collaborate with the team to establish and follow development practices and coding standards.
Assists in ensuring code quality and adherence to broad acceptance criteria during development.
Demonstrates working knowledge of industry best practices and applies them to software development processes.
Assists in implementing secure coding practices to prevent security vulnerabilities.
Development Operations - System Maintenance:
Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), with limited guidance.
Assists in driving improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Skills
JavaScript, C++, AWS, Azure, SQL