Panel Relations & Recruitment Specialist

About the Role
As a member of the Nielsen Panel Relations team, you will be the primary point of contact for our panel households across the US. Your mission is to build and maintain strong relationships with participants, ensuring the integrity of our world-class media measurement data. Whether you are recruiting new households, conducting interviews, or providing technical support, you will play a pivotal role in motivating families to share their media habits and ensuring their active participation.
Key Responsibilities
Engagement & Recruitment: Proactively reach out to pre-determined households via outbound calls, text, and email to persuade them to join Nielsen panels.
Relationship Management: Act as a coach and support system for participating families, building rapport and resolving objections to ensure long-term retention.
Data Collection & Interviews: Conduct detailed phone interviews to verify eligibility, gather demographic data, and maintain sample quality standards.
Technical Support: Assist households with basic to advanced remote troubleshooting, ensuring equipment installation and connectivity (WiFi/Networking) are functioning correctly.
Performance Excellence: Consistently meet or exceed productivity goals related to recruitment targets, data accuracy, and customer satisfaction.
Bilingual Proficiency: Mandatory fluency in both English and Spanish (written and verbal).
Education: High school diploma or equivalent work experience.
Experience: * L1: No experience required.
L2/L3: 1–2+ years of experience in negotiation, customer service, or sales.
Technical Skills: Strong aptitude for computer systems (iOS, MS Windows, Google Applications)
What You Can Expect (Benefits)
Workplace computer equipment provided.
Vacation: 12 to 16 days of vacation (depending on seniority/level) after the first year.
Savings Fund: 13%
Food Stamps: 9%
Vacation Bonus: 50%
Insurance: Major Medical Expense Insurance and Life Insurance.

Skills
iOS, Negotiation

Employment type
Full-time

Work arrangement
Hybrid