Associate Director, CS Sales Conduct Assurance, Agency Distribution

Build a healthier and more sustainable future for everyone.
At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities.
Join us to shape what comes next, grow through new experiences and extend your impact across Asia.
About the Role
Collaborate and coordinate with teams within Corporate Solutions and other departments (e.g. Legal & Compliance, Call Centre, Agency) to oversee, manage, and ensure compliance with all applicable laws, rules, and relevant IA and MPFA regulations.
Formulate and review internal staff, agents and sales procedures to execute effective sales controls and governance to maintain business sustainability.
With 8 – 10 months after onboarding and MPF licensed, the position will assume the roles of Responsible Officer, to devise and implement the effective oversight and governance to the internal MPF licensed staff and MPF licensed agents
This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.
Responsibilities:
Daily control and governance on sales activities and initiatives
Assist MPF Responsible Officer (“RO”) to manage and supervise regulated activities, to be in full compliance with the internal and regulatory guidelines
Manage and supervise MPF licensed staff of AIAHK subject to the latest regulatory requirements, including licensing/ CPD requirements/ regular review on the licensed staff’s fit and proper requirements
Lead the development of effective controls and governance overall sales activities and initiatives by Corporate Solutions, to be in compliance with relevant IA / MPF guidelines / ordinance and avoid inducing aggressive selling / undesirable sales behaviours
Manage business planning, risk management and financial control of the sales team, including regulatory reporting/ monthly control report, product & insurer due diligence review complaint handling and incident reporting
Manage and Supervise MPF-related referral program initiated by CS, (either as referrer themselves referring business to the company, or as Subsidiary Intermediates with business referred to them by a third-party referrer)
Conduct periodic sales conduct assurance checks
Prepare internal / external reports to senior management, Legal & Compliance, regulators if needed
Guideline setting and staff awareness
Develop and arrange regular training and timely communication to In-scope Staff for any update on MPF sales conduct requirements
Manage the team operations with proper procedures to ensure full compliance with regulatory requirements
Work with internal governance team on different governance and control activities including annual review, audit and guideline setting
Organize and lead the regular meeting with sales, operations and other second line departments for resolving issues, improving understanding
Stay informed the latest compliance and sales conduct regulatory requirements and industry trends
Implement control procedures on any risk areas identified and provide expertise and technical advice to team members
Roles as Responsible Officer
Cover all MPF initiatives, internal controls, governance, and activities developed under Corporate Solutions. It also covers Partnership distribution (brokers), direct channels (including eMPF platform), all CS general staff, CS Agency staff and general staff of AIA Hong Kong with MPF license.
Ensure all CS-Agency MPF campaigns and rewards are in compliance with relevant MPF guidelines/ordinance and the incentives and rewards are appropriate to avoid inducing aggressive selling/undesirable sales behaviours.
Oversee all MPF-related Referral Program involving agents (either as referrer themselves referring business to the company, or as SI with business referred to them by a third party referrer).
Oversee all licensed staff in conducting MPF-related activities, either directly on their own or jointly with agents or brokers (e.g. customer visit/presentation, roadshow and car show etc).
Ad hoc projects
Engage and communicate with cross-functional business teams to understand existing business processes and facilitate idea generation for sales process improvement opportunities
Build and cultivate a compliant mindset across different business teams
Lead ad hoc sales conduct project or review if necessary
Requirements:
University graduate, preferably major in business related subject or equivalent
At least 10 years of relevant experience, preferably with insurance or banking governance / sales conduct experience
Experience in corporate business / group insurance / pension will be a plus
Strong Analytical ability, problem solving and communication skills
Good team player and able to work independently
Proficient in both spoken & written English & Chinese
Proficiency in PC skills
Experience in setting strategic priorities is preferred
Ability to understand business issues, and collaborated closely optimally with various departments;
Exceptional organization and motivational skills, including attention to detail
Great teammate and willing to go extra mile to enable team success
IIQE (paper 1,2,3 & 4) licenses are preferred
Others:
You are required to obtain the relevant license(s) if your job involves regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Skills
Process Improvement, Risk Management, Onboarding, Due Diligence