Senior Associate Product Management

Exceptional Hospitality Starts with You
This role is based at one of our corporate offices in McLean, VA; Dallas, TX or Memphis, TN
This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate, Product Management, you will bring your technical skills to a hospitality company with an award-winning culture. On the Digital Product Management team, reporting to the Senior Manager Product Management, you will support projects that enhance our digital guest experience, focusing on customer-centric, data-driven usability.
What you'll do during a typical day:
Contribute to the Hilton Digital roadmap as it relates to portions of the digital property, shop, and book experiences.
Write top-notch requirements, and work with your delivery pod to build and bring concepts to life for our customers.
Pinpoint customer needs (owners, Hilton Honors members, guests, partners, and Team Members) to help define and prioritize product features that make the most impact.
Define the product's success metrics, analyze/present data post-launch, and quickly act on trends.
How you'll collaborate with others:
Build trusted working relationships across Hilton, including working with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams.
Define and present new product concepts to technical and non-technical partners.
Projects you'll take ownership of:
Identify and build new features that improve the digital property experience for guests visiting our website.
Define and prioritize customer experience features by working with UX, Technology, Marketing, and Analytics.
What It Takes to Make the Stay
You have these minimum qualifications:
Three (3) years of professional work experience in Product, Customer Experience, Technology, or a related field
Experience writing customer-centric user stories for web or mobile applications
Experience writing detailed product specs and documentation
Experience with web analytics tools, such as Adobe reporting suite
This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
Travel up to 20%
It would be useful if you have:
Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
Five plus (5+) years of professional work experience in Product, Customer Experience, Technology, or a related field
Experience using research to help craft a product roadmap
eCommerce product experience
Experience in the hospitality, travel, or transportation industry

Skills
Product Management, Documentation

Work arrangement
Hybrid