Indirect Processor II

The Indirect Lending Processor II is responsible for ensuring new indirect auto loans are accurately and promptly processed and boarded to the loan system. This role serves as a subject matter expert and key point of contact for dealerships, the call center, and internal team members, while providing mentoring and troubleshooting support to entry-level Indirect Lending Processors and assisting with escalated issues. The position plays an important role in maintaining strong communication and relationships between the Credit Union and its dealership partners. The Indirect Lending Processor II also serves as a key line of defense against fraud by reviewing and mitigating Fraud Shield and red flag alerts, verifying account and identification information, and ensuring dealer loan packets are complete, accurate, and compliant with applicable requirements.
Essential Functions
Review and verify all supporting loan documentation for accuracy and completeness, including contracts, title applications, bills of sale, insurance, credit reports, loan applications, warranties, GAP coverage, dealer products, and vehicle valuation documentation; accurately input required information into the loan system.
Ensure that we are meeting all legal and compliance requirements for each loan file.
Resolve funding issues with dealers or members to ensure accuracy and completeness.
Review loan files to clear fraud shields, red flags, check id's and paperwork for fraud and compliance.
Calculate monies owed to dealership by evaluating lending guidelines with program requirements and dealership numbers.
Ensure that underwriting conditions are met by reviewing documentation and clearing conditions if warranted.
Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.
High School Diploma/G.E.D. or equivalent, required
3+ years' experience with general lending / loan experience or equivalent work experience, required
2+ years' Consumer Lending / Processing experience / Auto Dealer office experience, required
Technical or Specialized Knowledge/Skills:
Strong understanding on how to Process standard to elevated member account transactions (Transfers, address changes, minor maintenance).
Able to recognize and verify validity and completeness of lending documents and contracts.
Possesses the ability to communicate and solve member-lending and contract problems within the Department and dealerships.
Problem solve more challenging funding packet issues with little supervision.
Able to use the tools available and dealership documents to detect any fraudulent activity and mitigate to prevent losses to the credit union.
Complete funding delays to resolution with minimal assistance.
Strong attention to detail and accuracy of all transactions.
Professional and courteous communication skills are of critical importance.
Basic working functionality in Symitar system.
Basic working functionality with Wings' loan booking system.
Working Knowledge of loan documentation requirements.
Proficient using 10 Key for data entry.

Skills
Data Entry, Documentation

Employment type
Full-time

Work arrangement
Hybrid