Market Director, JPMorgan Private Client - Boston, MA

Build a market-leading client experience for high-net-worth individuals and families. Lead, coach, and inspire relationship managers to deliver personalized service that deepens long-term relationships. Partner across the firm to connect clients with the right solutions at the right time. If you thrive in a high-accountability, client-first culture, this role offers the opportunity to shape growth in a key market.
As a Market Director in our private client team, you will lead and develop a team of relationship managers delivering high-touch service and advice to affluent clients. You will set the market strategy, strengthen client and community partnerships, and drive disciplined growth across the Boston-area market. You will champion a strong risk and controls culture while building an inclusive, high-performing team.
Job responsibilities
Recruit, lead, mentor, and manage a team of relationship managers through ongoing coaching, training, and performance development
Develop and execute market strategies to expand the affluent client segment and drive business growth across the Boston-area market
Build and maintain relationships with key clients and centers of influence to strengthen market reach and reputation
Partner with stakeholders across the firm to identify opportunities and deliver a seamless client experience
Promote a culture of excellence, collaboration, and continuous improvement within the team and with key partners
Set clear performance expectations and provide regular feedback and coaching to help team members achieve goals
Resolve escalated client issues by coordinating timely, effective solutions and improving root-cause processes
Represent the firm at industry and community events to grow visibility and client engagement in the market
Embed risk management and controls into daily routines to support compliance and mitigate operational risk
Monitor and report on team performance, using data to inform decisions and improve outcomes
Champion client-centric initiatives that enhance personalized service and long-term relationship building
Required qualifications, capabilities and skills
10+ years of experience in banking, wealth management, or financial services with a focus on affluent or high-net-worth clients
5 years of experience recruiting, developing, and coaching client-facing professionals across banking, lending, and investment needs
Demonstrated ability to build a client-centric culture focused on personalized service and long-term relationships
Proven business development experience, including working with strategic clients and centers of influence to drive growth
Strong communication and interpersonal skills, with the ability to influence and lead through change
Demonstrated ability to build and maintain internal partnerships that improve service delivery and client outcomes
Ability to travel up to 30% of the time, as needed
Preferred qualifications, capabilities and skills
Bachelor’s degree or military equivalent

Skills
Business Development, Risk Management, Wealth Management