Analyst, Contract Operations - Customer Contract Administration



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BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.


Job Description
Accountabilities:
Reporting to the Manager of Contract Operations, the Analyst is responsible for supporting BD’s price activation processes through the execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management. This includes a broad range of agreement types such as custom, courtesy, self-distributor, and non-GPO contracts. The Analyst will oversee commercial consumable sales contracts across all U.S. business segments, ensuring accurate and timely implementation to support business objectives.
Key Responsibilities
Ensure accurate execution of letter of commitments (LOC), customer set-up and maintenance (CS&M), group purchasing organization (GPO) group transitions and local contracts for new and renewal agreements.
Serve as a key point of contact for internal and external inquiries related to pricing activation and membership.
Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers.
Support enterprise-wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities.
Ensure alignment of external partners and customers with BD’s strategic objectives.
Essential Responsibilities
Efficiently manage and resolve a high volume of external and internal inquiries. Leverage automation and reporting tools to research and respond promptly to stakeholder needs. Facilitate and lead internal and external calls to address and resolve stakeholder requests quickly and effectively.
Understand and support BD’s business and membership strategies to accurately communicate customer pricing eligibility for GPO and/or local agreement requests. Own and drive performance against key metrics, KPIs, SLAs, and Individual Impact goals aligned with organizational strategy. Manage price activation transitions ensuring accurate roster alignment and timely setup of effective dates for new and transitioning members.
Efficiently manage member account additions and removals across multiple ERP platforms utilizing BOTs and automation tools to streamline processes. Prepare and distribute dealer notifications to distributors, detailing contract pricing and membership changes resulting from price activation transactions.
Maintain centralized documentation of membership-related pricing exceptions in contracting playbooks. Communicate time-sensitive membership exceptions to relevant cross-functional teams to ensure downstream process alignment and mitigate financial risks.
Identify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools. Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
Serve as a subject matter expert to support the design and implementation of solutions that enhance accuracy, timeliness, and efficiency in the LOC, CS&M, and GPO group transition process. Collaborate with distributor partners on contract loading processes and testing.
Partner with Business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes to drive sustainable results. Identify and implement opportunities to improve the overall customer experience through process and service enhancements.
Work with varying teams to address contract execution activities impacting pricing accuracy. Participate in distributor calls as needed to resolve related issues.
Qualifications:
Bachelor’s degree (BA/BS) or equivalent professional experience (required).
1–3 years of experience in commercial contract operations or related fields.
Strong Excel skills, including the ability to manipulate large datasets and extract insights. Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView.
Familiarity with ERP systems including SAP, Vistex, and JDE (preferred).
Key Competencies
Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
Proven ability to build and maintain strong cross-functional relationships across internal and external stakeholders.
Strong problem-solving skills with sound business acumen and attention to detail.
Demonstrates a growth mindset and a commitment to continuous improvement, innovation, and driving value.
Highly organized with the ability to manage multiple priorities effectively. Proven track record of meeting or exceeding key performance metrics.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Annual Bonus
Health and Well-being Benefits
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Other Well-being Resources
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Life Balance Programs
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Other Life Balance Programs
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and

Skills
Power BI, Excel, ERP, SAP, Documentation