Transportation Program Supervisor

Transportation Program Supervisor – Wise Path Aurora
Wise Path Recovery Center – Aurora
Morgantown, West Virginia
Full-Time | $48,000 annually
Join Our Mission. Help Remove Barriers to Recovery.
Wise Path Recovery Center – Aurora is launching a trauma-informed, non-emergency medical transportation program serving individuals across north-central West Virginia.
Our transportation program helps connect individuals to substance use disorder treatment, behavioral health services, medication-assisted treatment, aftercare appointments, and other critical recovery-related services. Our goal is simple: make sure transportation is never the reason someone cannot access the care they need.
Wise Path – Aurora is seeking a dependable, highly organized, and mission-driven Transportation Program Supervisor to help build and lead this program in Morgantown.
This is a hands-on leadership role responsible for the day-to-day operation of the transportation program, including dispatch, driver scheduling, fleet management, regulatory and Medicaid broker compliance, trip documentation, and supervision of our Driver/Transporter team.
The ideal candidate is comfortable building systems, managing multiple priorities, holding a team accountable, and working compassionately with individuals who may be experiencing crisis or navigating early recovery.
Location
900 Fairmont Road
Morgantown, WV
Local travel throughout north-central West Virginia is required.
Schedule
Primarily weekday business hours with flexibility to support early morning, evening, and weekend transportation needs.
Transportation services generally operate:
Monday through Friday, 8:00 a.m. – 10:00 p.m.
Weekend transportation by appointment
The Transportation Program Supervisor may occasionally provide direct transportation coverage when needed.
Compensation
$48,000 annually
This position is currently funded through a West Virginia Rural Health Transformation Program grant through September 30, 2027.
What You Will Do
Transportation Operations
Oversee daily transportation operations, including trip requests, dispatch, driver assignments, and vehicle scheduling.
Coordinate standing, scheduled, and same-week transportation requests.
Apply established trip-prioritization criteria when transportation demand exceeds availability.
Accept and manage transportation assignments through Modivcare, West Virginia's Medicaid non-emergency medical transportation broker.
Ensure transportation services meet applicable pickup, wait-time, cancellation, documentation, and reporting requirements.
Monitor daily transportation activity and quickly resolve scheduling, staffing, or service disruptions.
Provide backup driving coverage when necessary.
Team Leadership
Recruit, onboard, train, supervise, and evaluate Driver/Transporters.
Build staggered driver schedules that support transportation demand while appropriately managing overtime.
Establish clear performance expectations for safety, professionalism, attendance, documentation, and rider experience.
Provide ongoing coaching and accountability to transportation team members.
Maintain appropriate staffing coverage for weekday services and weekend transportation appointments.
Driver Compliance
Maintain complete and current driver qualification files.
Ensure all required documentation is submitted to Modivcare before a driver provides transportation and as part of required annual renewals.
Track required driver screenings, credential renewals, and training requirements.
Ensure required documentation may include:
Valid driver's license
Motor vehicle record
Criminal background screening
National and West Virginia Sex Offender Registry screening
Child abuse registry screening
Drug screening
Federal exclusion screening
Required training certificates
Immediately remove drivers from transportation duties when eligibility or compliance requirements are no longer met.
Fleet Management
Coordinate preventive vehicle maintenance and repairs.
Maintain vehicle registration and insurance documentation.
Coordinate required vehicle inspections.
Ensure vehicles contain required safety equipment and remain safe, clean, and ready for service.
Maintain accurate fleet maintenance and inspection records.
Documentation and Reporting
Ensure transportation documentation is completed accurately and timely.
Review trip logs for completeness, including required rider signatures and transportation details.
Track transportation metrics including:
Number of rides provided
On-time performance
Completed trips
Cancellations
No-shows
Maintain accurate data to support monthly operational, grant, and compliance reporting.
Rider and Community Partner Support
Serve as a primary operational contact for treatment providers, referral partners, and community stakeholders.
Respond professionally and compassionately to rider questions, concerns, and complaints.
Investigate transportation incidents, accidents, complaints, and service concerns.
Coordinate escalation of significant safety or compliance issues to leadership.
Compliance and Program Development
Develop and maintain standard operating procedures for transportation operations, including:
Dispatch
Rider communication
Pickup and drop-off procedures
Incident escalation
Vehicle inspections
Trip documentation
Maintain processes for employees to report suspected fraud, waste, or abuse, including confidential or anonymous reporting when appropriate.
Escalate and report compliance concerns in accordance with organizational and Modivcare requirements.
Protect patient and rider information in accordance with applicable confidentiality req

Skills
Documentation

Employment type
Full-Time/Salary

Work arrangement
Yes