Front Office Manager - Fix Term (Maternity coverage)

An exciting opportunity has become available for an experienced and passionate Front Office Manager to join the team at Oaks Brisbane on Felix Suites. This is a fixed-term contract covering parental leave, effective immediately to mid-June 2027. Fantastic opportunity to lead a high-performing Front Office team and make a meaningful impact on the guest experience.
As the face of the hotel, you will create memorable guest experiences, lead and support your team, and ensure the smooth operation of the Front Office function. If you are a customer-focused leader who thrives in a fast-paced hospitality environment, we'd love to hear from you.
Key Responsibilities Include:
Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
Meeting guests and customers when they arrive and ensure they are settled in their rooms
Maintaining professional, open and honest communication to assist guests and make accurate bookings
Guide & support the team in providing outstanding guest welcoming and experiences.
Ensuring that all daily tasks are completed accurately and in a timely manner
Resolve & respond to guest complaints in a timely and professional manner.
Maintain accurate guest accounts and assist with daily reporting
Effectively manage team roster to meet budgets.
Support Hotel Manager with recruitment
Shift Details (subject to change):
Rotating roster across Monday to Sunday
Shift times scheduled within 7:00am to 11:00pm
Immediate start available
Employment Details
Fixed-term parental leave contract for approximately 9 months
Immediate start available
Full-time position
Opportunity to lead an established Front Office team
Potential future opportunities within Minor Hotels may be available, business needs permitting
To be successful in this role you will have:
Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
Exceptional people management skills, with the ability to lead and motivate a diverse team
Excellent written and verbal communication skills.
Exceptional customer service skills and an unwavering positive attitude.
Understanding of Trust accounting
A passion for delivering exceptional, pro-active customer service.
Excellent written and verbal communication skills
Availability to work a variety of shifts, including weekends and public holidays if required.

Skills
Accounting

Employment type
Full-time

Work arrangement
No