Lead Journey Management Strategist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Journey Management Strategist based in Switzerland.
The Lead Journey Management Strategist will shape how global enterprises use customer journey management to drive strategic transformation and measurable business outcomes. In this senior advisory role, you will partner directly with C-suite executives and enterprise leaders to embed customer-centricity into organizational strategy, operations, and decision-making. You will lead complex, multi-year transformation initiatives spanning customer experience, product, digital, and operational functions. By translating executive priorities into scalable journey-led programs, you will help organizations align stakeholders, strengthen customer value, and achieve sustainable return on investment. You will also influence product strategy, commercial growth, and global best practices while collaborating closely with sales, customer success, and product leadership. Operating with significant autonomy across industries and international markets, you will help establish journey management as essential enterprise infrastructure. This is an exceptional opportunity for a strategic leader who combines executive influence, commercial acumen, and transformation expertise to shape an emerging business category.

Employment type
Full-time

Work arrangement
Yes