Assistant Vice President, Customer Experience

WHO WE ARE:
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
What you will be doing:
Cover all local digital initiatives screen designs – including journeys covered in HD
Group adoption and local benchmarking
Vendor management
Support MO Dotcom revamp work
Who are we looking for:
University graduated, preferably in Design, Computer Science, Multimedia, or a related field
5-8 years of UXUI design experience in Banking, FinTech or Insurance
Able to translate macro business goals into design strategies, defining UX key performance indicators (KPIs), and driving the product book of work
Designing, governance-checking, and scaling multi-platform enterprise design systems (Web, iOS, Android) across Asian markets
Setting frameworks for user research planning, usability testing, behavioral Analytics, and translating these qualitative/quantitative data insights into iterative changes
Advanced mastery of industry tools like Figma, Sketch, Lottie and Jira. Hands-on familiarity with integrating Generative AI / AIGC workflow into design lifecycle is a plus
What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Skills
Android, iOS, Generative AI, Jira, Figma, Vendor Management