Lead HR Colleague Experience_SUPPORT SERVICES_0517_8087_1024717

Job Role :
The incumbent will be responsible for managing employee relations investigations, grievance handling, workplace conduct matters, and regulatory hearings. The role requires independent handling of sensitive complaints and stakeholder management while ensuring timely closure and adherence to organizational policies and statutory requirements.
Key Responsibilities
Conduct end-to-end investigations of complaints received from existing and former employees pertaining to:
Behavioral concerns
Workplace harassment
Code of Conduct violations
Exit-related grievances and complaints
Independently handle employee grievances, complaints, and escalations, ensuring timely investigation, closure, and implementation of recommended actions.
Maintain effective and professional coordination with employees, business leaders, HR teams, and other stakeholders, ensuring minimal escalations.
Represent the organization, either directly or through authorized representatives, in hearings before the Offices of the Regional Labour Commissioner (RLC), Assistant Labour Commissioner (ALC), and other regulatory forums across locations.
Conduct proactive engagement sessions with stakeholders to identify potential employee relations hotspots and drive preventive interventions.
Track, analyze, and report trends in complaints and grievances to support organizational risk mitigation.
Prepare and maintain MIS reports, dashboards, and management updates covering cases received, investigated, resolved, and actions implemented.
Eligibility Criteria
Educational Qualification
Graduate/MBA with proven track record and 5-6 years of relevant Experience
.
Desired Competencies
Strong investigation, interviewing, and report-writing skills.
Sound understanding of employment laws, workplace conduct, and disciplinary processes.
Excellent stakeholder management and conflict resolution abilities.
Strong analytical, MIS, and presentation skills.
Ability to handle confidential and sensitive matters with discretion.
Language Proficiency
Excellent verbal and written communication skills in English and Hindi.
Proficiency in one or more South Indian languages (Telugu, Kannada, Tamil, or Malayalam) will be an added advantage.

Skills
Employee Relations