Site Reliability Engineer II

Job Description
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.”
We’re looking for a Go Engineer responsible for web application design and development, performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. This is an opportunity to work in one of the best technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.
As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.
We are also looking for engineers who can leverage AI to improve SRE automation, observability, incident management, and engineering productivity.
How will you make an impact in this role?
Strong in software development and System DesignFunction as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)Demonstrate increased self-reliance to achieve team goalsParticipate in code reviews and automated testingDebug basic software components and identify code defects for remediationEnable the deployment, support, and monitoring of software across test, integration, and production environmentsAutomate deployments in test or production environmentsAutomatically scale applications based on demand projectionsLeverage AI and automation to improve SRE workflows, troubleshooting, and engineering productivity.
Responsibilities
Serving as a core member of an agile team that drives user story analysis and develops responsive web applicationsPerforming hands-on software development, typically spending 50-60% of time actually writing code and unit tests, doing proof of concepts, conducting code reviews, and testingPerforming ongoing refactoring of code, utilizing visualization and other techniques to fast track concepts, and delivering continuous improvementDeveloping deep understanding of integrations with other systems and platforms within the supported domainsManage your own time, and work well both independently and as part of a teamMentoring team membersWork closely with product managers to implement versatile solutions to tricky web development problemsWork with Product Owners to define requirements for new features and plan increments of workDrive automation and ensure automated test scripts are completed for new featuresPerform all aspects of software development for assigned applications, including developing prototypes, writing new code and creating API'sImplement observability and resiliency using best practicesDemonstrate a passion for continuous learning and willingness to adopt new technologiesGood attitude, communication, willingness to learn and collaborateBring a culture of innovation, ideas, and continuous improvementChallenging status quo, demonstrate risk taking, and implement creative ideasExplore and develop AI-enabled solutions for SRE use cases, including observability, incident analysis, troubleshooting, and operational automation.Use AI-assisted engineering tools to improve code quality, testing, and development efficiency.
Qualifications
BS degree in Computer Science, Computer Engineering, other technical discipline, or equivalent 5+ years of work experience3+ yrs experience in writing Go applications and building REST APIsAble to demonstrate strong web fundamentals & knowledge of DOMPractical experience on implementation various system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time);Experience in design and developing mission critical highly available enterprise applications and Go applications performance tuningExperience with Continuous Integration and Continuous Delivery environment and platforms, especially GIT, Maven and Jenkins5+ yrs working in a Software Development practices, Agile/SCRUM, SAFe Agile, Pair ProgrammingProven experience building scalable web applicationGood communication skills - able to explain concepts to product managers and business partners in ways that are meaningful to themHands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.Research latest technology, concepts, conceptualize solution and develop proof of concept that will improve resiliency and performance of the applicationsDesign and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availabilityStrong interpersonal communication skills and the ability to work well in a diverse team-focused environmentKnowledge on observability (logging/monitoring/alerting/tracing) toolsFamiliarity with Generative AI, AI-assisted development tools, and their potential applications in SRE automation and observability.Willingness to learn and apply emerging AI technologies to improve engineering productivity and platform reliability.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills
Golang, Git, PostgreSQL, Redis, Generative AI, Agile, Scrum, Documentation

Experience
5+ yrs

Work arrangement
Hybrid