ACES Manager, External Fufillment

Description
The ACES Manager will lead operational integration and change management initiatives for External Fulfillment (EF + ES) operations. This role serves as a critical bridge between business, technology, and operations teams, ensuring seamless implementation of new processes, programs, products, tools, and technologies. The ACES Manager will own end-to-end project execution from opportunity scoping through design, testing, pilot, roll-out, stabilization, and impact delivery. This position requires strong stakeholder management, process excellence, and the ability to drive adoption of new standard work across a complex seller network while safeguarding operator experience and process workflows.
Key job responsibilities
Operations Integration & Change Management:
Provide operational inputs and requirements on solution design for new programs and process changes
Review, finalize, and publish operator SOPs in standard documentation (START)
Facilitate user experience testing and manage operational launches by coordinating with multiple stakeholders (Training, Operations, Business teams)
Host briefing sessions with Operations leadership teams
Project Ownership & Execution:
Act as overall program owner for assigned projects, taking end-to-end responsibility from scoping to stabilization
Develop project charters, define project scope, and create Work Breakdown Structures (WBS)
Manage Catalyst for Change pipeline and ensure compliance with change management tenets
Drive project execution through pilot, expansion, and pan-India launch phases
Metrics & Performance Management:
Define, review, and finalize operational success metrics for pilot, full launch, and sustenance phases
Coordinate with Analytics teams for metrics measurement and reporting
Track adoption and ensure stabilization of products/services before handover to Operations
Stakeholder Management & Communication:
Coordinate with Business, Last Mile/Middle Mile, S&OP, and other partner teams
Manage training requests and support adoption drives across teams
Develop and execute communication strategies for sellers, operations executives, regional teams, and senior leadership
Support resolution of all issues raised by ground Operations teams
Process Excellence & Gatekeeper Role:
Review operator experience and process workflows to safeguard process integrity
Ensure effectiveness of change management processes and maintain visibility of changes pre and post-implementation
Basic Qualifications
Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field
Experience working with cross-functional teams
Preferred Qualifications
Knowledge of Lean, Six Sigma and Kaizen techniques
Experience defining program requirements and using data and metrics to determine improvements
Company - ASSPL - Karnataka
Job ID: A10590889

Skills
Supply Chain Management, Documentation