KYC Data and Metrics

The KYC Operations Intmd Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.
Key Responsibilities
Data Analysis & Reporting
Produce daily, weekly, and monthly KYC operational reports and scorecards.
Analyze large datasets to identify trends, risks, bottlenecks, and performance opportunities.
Develop and maintain management information (MI) dashboards and KPI reporting.
Perform data reconciliation and quality checks to ensure reporting accuracy.
Provide actionable insights to senior management through data-driven analysis.
Metrics Management
Define, calculate, and monitor key performance indicators (KPIs) and service level metrics.
Track productivity, capacity, cycle times, aging, and quality metrics across KYC processes.
Support governance forums by preparing metrics packs and executive summaries.
Conduct root cause analysis for metric variances and performance gaps.
Automation & Process Improvement
Identify opportunities to automate recurring reports and data processes.
Utilize tools such as Excel, SQL, Power BI, Tableau, KNIME, Alteryx, or Python to improve reporting efficiency.
Partner with Operations, Technology, and Data teams to enhance reporting capabilities.
Support implementation of new reporting solutions and dashboards.
Data Governance & Controls
Ensure compliance with data governance policies and reporting standards.
Maintain documentation of reporting methodologies and data definitions.
Support audit, regulatory, and compliance requests related to KYC metrics.
Validate data sources and monitor data quality issues.
Stakeholder Management
Collaborate with KYC Operations, Compliance, Risk, and Business teams.
Present findings and recommendations to managers and senior leadership.
Respond to ad-hoc data requests and business inquiries within agreed timelines.
Serve as a subject matter expert for KYC operational metrics and reporting.
Required Qualifications
Bachelor's degree in Business, Finance, Statistics, Mathematics, Data Analytics, Computer Science, or related discipline.
5-7 years of experience in data analytics, MIS reporting, KYC operations, AML, or financial services.
Strong analytical and problem-solving skills.
Advanced Microsoft Excel skills (Pivot Tables, Power Query, complex formulas).
Experience with SQL for data extraction and analysis.
Strong attention to detail and data quality.
Preferred Qualifications
Experience in KYC, AML, Financial Crimes, Client Onboarding, or Compliance Operations.
Knowledge of banking regulations and KYC lifecycle management.
Experience with Power BI, Tableau, KNIME, Alteryx, Python, or other analytics tools.
Exposure to automation and process improvement initiatives.
Understanding of data governance and risk management practices.
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Job Family Group: Operations - Services
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Job Family:Business KYC
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Time Type:Full time
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Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

Skills
Python, SQL, Data Analysis, Power BI, Tableau, Excel, Process Improvement, Risk Management, Onboarding, Documentation