ServiceNow Enterprise Integration Delivery Lead

The ServiceNow Enterprise Integration Delivery Lead will direct, manage, plan, and administer the operational and administrative activities of an Application Development section. The incumbent will manage a team that is responsible for all phases of the systems development and implementation process, leading the ServiceNow enterprise integration POD with accountability for integration standards, reusable patterns, scalable and predictable delivery, quality, and platform health.
Responsibilities:
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Understand organization's vision, goals, and strategies. Align department priorities appropriately, determine critical success factors, and evaluate and pursue initiatives based on fit with strategies.
Champion change and innovation. Stimulate creativity and innovation in others, remain open to new ideas, and support those who initiate change and take risks.
Anticipate and recommend technical solutions to business problems. Accountable for effectiveness of ServiceNow integration solutions relative to business requirements, enterprise architecture and integration standards, security, and scalability.
Own delivery execution across the ServiceNow integration POD, including intake, sprint readiness, estimation, delivery commitments, cross-system dependencies, impediments, and team capacity.
Define and govern enterprise integration standards for ServiceNow, including reusable patterns and templates, API design, authentication, and security (e.g., OAuth, mTLS, MID Server), error handling, logging, and monitoring, to accelerate onboarding of new integrations and reduce custom point-to-point builds.
Drive rationalization and migration of legacy and custom integrations to the enterprise API platform, building a scalable, repeatable integration delivery model.
Oversee ServiceNow release planning, upgrades, patching, and instance health, including integration regression testing and rollback readiness; govern scope, DevOps controls, defects, technical debt, and risk to limit customization sprawl and protect platform stability.
Make delivery performance visible through velocity, burn-down, capacity, quality, integration-health (throughput, error rates, SLA adherence), platform-health and license-consumption metrics; drive corrective action where needed.
Negotiate, secure, and oversee resources required to meet daily operational and delivery demands.
Oversea and control department budgets, project capital/RCE expenditures and ROI; develop, monitor, and meet expense and recovery plans, and continuously seek cost reductions and cost avoidance.
Responsible for all aspects of people leadership, including setting expectations, coaching, counseling, development, evaluation, feedback, hiring, discipline, and separations; determine the necessary mix of skills.
Establish and maintain high-quality relationships across the company and with external partners, working closely with Product Owners, Enterprise and Integration Architects, Scrum Masters, QA, Security, and upstream/downstream application owners.
Required:
Bachelor's Degree in Software Engineering, Business, Information systems, or related discipline with 8 years of experience; Master's Degree with 7 years of experience; PhD with 3 years of experience.
1+ years supervisory experience and demonstrated application or platform delivery leadership.
Ability to manage ServiceNow instance strategy, integration architecture standards, upgrade and clone cycles, deployment methods, platform health, technical debt, and scope discipline.
Ability to Operate within well-defined expectations and make strategic decisions that impact the department or division/site; may have final decision authority for project-level budget and activities.
Experience managing 1–2 leads, including 5–10 employees/contractors, direct or indirect, at varying levels of Application Technology individual contributors.
Preferred:
Working knowledge of Agile delivery, release management, DevOps, estimation, capacity planning, and quality metrics; ServiceNow integration delivery experience (IntegrationHub, REST/SOAP APIs, MID Server, middleware, or enterprise API platforms.

Skills
Agile, Scrum, Onboarding

Employment type
Full-time

Work arrangement
Hybrid