CSC Supervisor 3 (MSA) Lawrenceville

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Job Title:
CSC Supervisor 3 (MSA) Lawrenceville
Agency:
Department of Driver Services
Job Requisition ID:
JR0000007283
Shift:
Day (United States of America)
Compensation Details:
$42,000 /ANNUALLY (NON-NEGOTIABLE) +3,500 SUPPLEMENT
Job Description:
Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment?
Are you dependable and motivated with a strong commitment to providing excellent customer service?
Are you looking for a career path in public service?
If you answered “yes” to all these questions, then the Department of Driver Services would love for you to become a respected member of our team.
The Georgia Department of Driver Services (DDS) is seeking qualified candidates for:
Position Title: Supervisor 3 MSA
Status: Full-Time
Salary: $42,000 /annually (non-negotiable) +3,500 Supplement
Duties and Responsibilities: The Georgia Department of Driver Services, Field Operations Division, is seeking a qualified candidate for the position of CSC Supervisor 3 to serve the Customer Service Centers in the above locations.
Under limited supervision, CSC Supervisor 3 is responsible for the operation and maintenance of a Customer Service Center (CSC) and serves as a supervisor in a high-volume center. This position supervises the daily activities of a staff of Identity and Driver Credential Specialists, monitors and reviews individual and team performance. This position also performs the duties of Identity and Driver Credential Specialists by receiving applications for and issuing Georgia Driver’s licenses; verifying applicants’ eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants’ driving ability; and processing reinstatement transactions.
This position is responsible for managing customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner. The CSC Supervisor 3 monitors and guides employee performance participates in employee discipline and provides input into formal performance planning and evaluation. This position also prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the Center.
The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment. The incumbent will be responsible for responding to the Executive Management Team and stakeholders in a professional and timely manner. The incumbent will be expected to serve on task teams and workgroups. The incumbent will be expected to develop strong partnerships between the Division and its internal and external business partners. The incumbent will motivate, coach and be responsible for managers and staff.
High-volume centers cater to a larger customer base and consequently experience higher frequencies of incidents such as dealing with irate customers, slip and falls, road test crashes, sick customers, etc. May serve as team lead to lower-level staff.
Demonstrated competencies needed to successfully perform this job include:
Ability to maintain a high-performance environment. Ability to motivate team members in a customer service environment with high-volume contact with the general public.
Analytical skills and the ability to formulate plans based on analysis of department key indicators and ad hoc reporting.
Excellent written and oral communication skills.
Excellent interpersonal skills and the ability to interact with individuals from varying backgrounds.
Excellent customer service skills. Ability to deliver and supervise the delivery of services to customers in a timely, efficient, and courteous manner in accordance with applicable laws, regulations and policies.
Excellent administrative skills and ability to multi-task and meet deadlines. Must be able to manage priorities and workflow.
Proficiency using the basic Microsoft Office tools including Outlook. Proficiency in navigating the internet.
Note***Applications without complete work history will not be reviewed***
Major Service Area (MSA)
DDS Customer Service Centers with a high volume of transactions (minimum of 40,000 annually) are considered MSA Centers. The agency will conduct an MSA Assessment every twenty-four months to determine if CSCs need to be added or removed from the MSA Category. The Team Members assigned to an MSA Center receive a $3,500 supplement.
The following conditions apply to Supervisor 3 hired after July 1, 2026, which will result in loss of the $3,500 supplement:
transfer from an MSA Center to a non-MSA Center
transfer to Headquarters
CSC is removed from the MSA Category
Minimum Qualifications:
High school diploma or GED AND Four years of experience at the lower-level Identity and Driver Credential Specialist 2 (RCT052) or position equivalent
OR
Six years of experience in Driver Services Administration or related field AND Two years in a lead role capacity AND must possess a driver's license
OR
High school diploma or GED AND Four years of experience at the lower-level Identity and Driver Credential Specialist 2 (RCT 051)/Team Lead or CSC Supervisor 1 (RCT080) or position equivalent
OR
Six years of experience in Driver Services Administration or in a customer facing environment AND
Two years in a lead role capacity
Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualification above, also possess three or more of the following:
Three (3) years of experience in managing the processing of numerous customer transactions on a daily basis. Processing may have been managed utilizing a queuing system or through the scheduling of resources.
Three (3) years of experience in a supervisory or team lead role managing the work of staff the provide service directly to customers.
Three (3) year of Supervisory experience that includes personnel management including: communicating expectations, scheduling, resources, hiring, training, performance management and conducting disciplinary procedures.
Documented experience managing inventory/supplies, cash handling and performance reporting.
Documented experience reviewing documents or records for authenticity.
Preference will be given to bilingual applicants.
Conditions of Employment: A valid Georgia driver’s license is required and must be maintained while employed in this position. Non-Georgia residents must have a recognized equivalent license.
· As a condition of employment, employees who are employed at a Customer Service Center must successfully complete the CCKE (Certified Commercial Knowledge Examiner) Certification. This is a national certification required by all employees who issue driver’s license.
Employees who are employed at a Customer Service Center which conducts CDL (Commercial Driver’s License) road tests must successfully complete the CDL Examiner Certification and the CCE (Certified Commercial Examiner) Certification. This is required by all employees who administer CDL road skills tests. Two attempts are given to successfully complete the certification requirements.
· Employees must meet these requirements to continue employment with DDS.
Employees must have flexible work availability due to customer service centers having varied operational hours.
DDS employees may be required as a term and condition of employment, to assist in meeting the responsibilities of the Department. In addition, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency which includes assisting other centers.

Skills
Accounting