Technical Solutions Manager (Network Solutions Architect)

Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Position: Technical Solutions Manager (Network Solutions Architect) (Non-Union)
Division: Infrastructure Operations
Manager: Jerry Varghese
Location: Regina, SK
The Technical Solutions Manager (Network Solutions Architect) is responsible for designing, validating, implementing, and transitioning network technologies and services from project delivery into production operations. As part of the Solutions & Architecture function within Network Services, this role works closely with customers, Architecture, Sales, Operations, Security, Compliance, and technology vendors to deliver secure, resilient, scalable network solutions. The successful candidate will combine deep technical expertise with strong customer, vendor, and stakeholder leadership and will also provide senior technical support for complex network escalations when required
The successful candidate will be an integral part of a larger team, providing direct customer support on improving existing infrastructure, new initiatives and projects related to the network services. This is a Non-Union role subject to regular business working conditions, and occasional travel is required. This role is also expected to evolve as ISM’s business evolves.
NOTE: the preferred work location for this position is Regina, Saskatchewan; however, the work location will also be dependent on the location of the successful candidate.
Responsibilities:
Collaboratively work with stakeholders (Enterprise Architects, Sales, Pre-Sales team, Customers, and Operations) to understand business requirements and develop a detailed solution for network services.
Maintain detailed documentation to capture and communicate changing requirements and technologies. Produce and deliver technical documents, diagrams, and presentations.
Provide training & documentation in support of the transition to operations.
Perform technical research within and outside your expertise domain to optimize existing infrastructure solutions or a net new solution.
Build detailed network plans for equipment configurations, rollback plans, impact analysis, and business needs. Consult the internal security and compliance teams and provide proactive remediation of security initiatives and compliance.
Provide technical support for lab (non-production) & production infrastructure
Respond to and resolve escalations and work with internal stakeholders and vendors on incidents.
Define long-term vision with minimal known requirements and changing needs.
Explore customer feedback and analytics to drive product and service improvements.
Proactively ensure optimal performance of existing infrastructure and drive innovation through automation process improvements to enhance productivity.
Participate in infrastructure design consulting, vendor engagements, and production implementations while collaborating with various business and technology teams to review requirements and recommend solutions.
Other duties as assigned
Who You Are
Qualifications:
Relevant post-secondary education or equivalent training/experience, with 5+ years of experience designing, implementing, and supporting complex network infrastructures.
Network Architecture Expertise: Strong knowledge of routing, switching, TCP/IP, MPLS, VPRN, NAT, QoS, SD-WAN, cloud networking, and routing protocols.
Network Security: Experience with firewalls, IPSec, RADIUS, TACACS+, authentication/accounting systems, and enterprise network security practices.
Data Center and Resiliency: Knowledge and hands-on experience with data center infrastructure, disaster recovery, network management, and backup technologies.
Multi-Vendor Technologies: Experience working across multiple networking vendors and platforms; knowledge of Palo Alto and Versa SD-WAN is an added advantage.
Technology Innovation: Proven ability to evaluate and introduce next-generation networking technologies, including developing rapid proofs of concept (POCs) to validate technical and business requirements.
Transport and Connectivity: Good understanding of WAN/transport technologies, telecommunications circuits, and service providers.
Certifications and Automation: Relevant technical certifications are essential; scripting and network automation knowledge are considered additional strengths.
Leadership and Communication: Strong collaboration, mentoring, customer service, time-management, taking ownership and prioritization skills; ability to work independently and within teams. English/French bilingual capability, a valid driver’s license, and ability to travel are considered assets/requirements as applicable.
*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Skills
Customer Support, Accounting, Documentation