Communications Insights & Analytics, Vice President

The Vice President of Communications Insights & Analytics is a key member of the Communications Operations & Business Management team. This individual will work closely with senior leaders, communications teams, external partners and vendors to develop and manage programs that strengthen communications measurement and analytics across the global organization.
The successful candidate will combine strategic thinking with a hands-on, technology-forward approach. They will help communications teams develop effective measurement strategies, maximize the value of media intelligence and analytics platforms, and identify opportunities to use AI and automation to improve reporting, generate insights and increase efficiency. The role requires someone who can operate independently, navigate a complex global organization and translate data into clear, actionable recommendations for senior leaders.
Responsibilities:
Strategic Measurement & Frameworks: Partner with Communications leadership and global teams to design and implement measurement strategies that embed data-informed decision-making and clearly demonstrate program reach, impact, and effectiveness.
AI & Technological Innovation: Identify and implement opportunities leveraging AI, automation, and emerging technologies to optimize media monitoring, reporting, analysis, and operational efficiency.
Reporting, Dashboards & Data Storytelling: Develop robust reporting strategies and dashboards, translating complex data into clear, compelling narratives and actionable insights for communications teams and leadership.
Executive Presentation & Advisory: Prepare and present strategic insights, measurement frameworks, and high-impact recommendations to senior executives and key stakeholders.
Vendor Management & Contract Governance: Oversee external vendor relationships end-to-end, managing service level delivery, program performance, contract negotiations, renewals, and ongoing engagement.
Platform Adoption & Enablement: Drive the strategic adoption and effective utilization of media intelligence and analytics platforms through comprehensive training, internal engagement, and targeted enablement initiatives.
Continuous Improvement & Tool Optimization: Proactively evaluate and enhance the organization's measurement tools, reporting infrastructure, workflows, and overall user experience.
Cross-Functional Project Leadership: Lead complex global initiatives through influence, uniting cross-functional teams and external partners across time zones while managing competing priorities to deliver high-quality results.
Qualifications:
Education & Experience: Bachelor’s degree in communications, marketing, business, data analytics, or a related field, with 5+ years of relevant experience in communications, media intelligence, measurement and analytics, or digital communications.
Measurement & Data Insights: Demonstrated ability to design measurement strategies, translate complex data into strategic insights and actionable recommendations, and tailor findings for diverse audiences.
Emerging Technologies & Tool Aptitude: Strong interest in and practical understanding of AI, automation, and emerging technologies in communications; quick ability to master complex systems, with familiarity in media intelligence (e.g., Meltwater, Signal AI, Sprinklr) or data visualization tools (e.g., Tableau) preferred.
Leadership & Autonomous Execution: Proven track record of working independently, taking ownership of complex initiatives with limited guidance, operating effectively through ambiguity, and delivering high-quality, results-oriented outcomes in dynamic environments.
Executive Communication & Influence: Exceptional written, verbal, and interpersonal communication skills, possessing the tact, maturity, and confidence to present to and influence senior leadership.
Project Management & Prioritization: Strong organizational, prioritization, and project management skills, with the agility to balance multiple competing projects simultaneously.
Stakeholder Engagement & Global Collaboration: Proven ability to navigate a large, complex organization, build productive cross-functional relationships, and collaborate seamlessly across geographies and time zones.
Professional Approach & Mindset: Proactive, resourceful, and solutions-oriented problem solver with a positive can-do attitude, high integrity, and dependability.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group: Communications and External Relations
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Job Family:Communications Management
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Time Type:Full time
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Primary Location:Irving Texas United States
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Primary Location Full Time Salary Range:114 720,00 $ - 172 080,00 $
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.
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Skills
Data Analysis, Tableau, Project Management, Vendor Management